• Delegates job assignments. Analyzes departmental output and contributes to improvements needed for optimum department efficiency. Assists in the handling of problems related to production. Performs special projects or studies as needed within the department.• Assist in the preparation of personnel for present and future positions. Coaches and counsels all department members in areas of performance as needed. Assists in the handling of performance appraisals, interviews and assessment forms.• Assists in the career development process of each department member. Conducts technical training within the department.• Assist in discipline process, documenting performance and counseling as directed by the supervisor. • Responsible for 3 front line supervisors and 4 departments with 175 hourly employees• Assist in the direction and motivation of the departmental team within the organization. Assist in the development and execution of departmental procedures and programs which promote the efficiency of the department. Helps plan and organize projects within the department. • Conducts departmental meetings. Promotes, administers and acts as a resource of company policies, procedures and benefits. Participates in company programs and events and encourages departmental participation. • Promotes departmental and company standards of performance in all verbal, written and behavioral communications. Helps others to accept change and communicates the scope of change. Communicates as needed to ensure an environment of success, satisfaction and achievement.• Prepare monthly financial reports on performance of departments.

Delegates job assignments. Analyzes departmental output and contributes to improvements needed for optimum department efficiency. Assists in the handling of problems related to production. Performs special projects or studies as needed within the department.● Assist in the preparation of personnel for present and future positions. Coaches and counsels all department members in areas of performance as needed. Assists in the handling of performance appraisals, interviews and assessment forms.● Assists in the career development process of each department member. Conducts technical training within the department.● Assist in discipline process, documenting performance and counseling as directed by the supervisor.● Responsible for 3 front line supervisors and 4 departments with 175 hourly employees● Assist in the direction and motivation of the departmental team within the organization. Assist in thedevelopment and execution of departmental procedures and programs which promote the efficiency of the department. Helps plan and organize projects within the department.● Conducts departmental meetings. Promotes, administers and acts as a resource of company policies,procedures and benefits. Participates in company programs and events and encourages departmentalparticipation.● Promotes departmental and company standards of performance in all verbal, written and behavioralcommunications. Helps others to accept change and communicates the scope of change. Communicates as needed to ensure an environment of success, satisfaction and achievement.● Prepare monthly financial reports on performance of departments.

• Answers incoming calls and initiates necessary outbound follow-up calls to provide all customers with a single source of information on Lands' End and Business Outfitters product and service.• Anticipates customer needs; plans and initiates creative solutions.• Efficiently utilizes Advantage+ system to enter orders and document appropriately.• Ensures that any communication, both oral and written, is presented in a professional manner.• Defines and reviews payment options with the customer and assists Accounts Receivable in setting up new customers with credit terms.• Continuously develops customer relationships by creating a proactive approach to customer contact and follow-up.

• Responsible for supervision, inventories, scheduling, reviews, discipline, training, budgeting, reviews and approval of invoices, vendor relations, and hiring for the entire plant. • Prepare production reports on a weekly basis to track production goals and efficiencies. • Work with main office in Canada to schedule and ship orders on a daily basis. • Lead project teams to improve company performance. • Work as a representative of the company giving educational or informational presentations for many community and industry events. • Perform cost benefit analysis for all capital expenditure projects. • Create procedures outlining all production and sanitation requirements for the plant. • Hold Licenses for Wisconsin Cheese Maker, Certified Pasteurizer Operator, Bulk Sampler, and in Charm antibiotic testing.

• Prepared sales and financial reports monthly and prepared presentations for board of directors meetings quarterly. • Handled all customer complaints from origination through resolution, work with quality control, production, and shipping to resolve the problem. • Supervised six customer service representatives, including attendance tracking, evaluations, and discipline. • Coordinated trade shows, meetings, and events for company including travel and lodging arrangements. • Presented programs at trade shows and was responsible for setup & tear down of the trade show booth. • Provided training to both on-site and remote staff on a variety of topics. • Responsible for all international sales for the company and a 14 state domestic sales territory. • Dealt with all of the major house accounts for orders and resolving any issues related to product, delivery or billing. I was the primary contact for all marketing and website related projects, including on-line parts orders. • Worked with customers who were past due to resolve their account through financing or payment plan. • Was project manager for group of managers assigned on a project by project basis to ongoing company initiatives.

• Supervised multiple departments, including staffing, merchandising, ordering, inventory control, safety training of all associates monthly safety audits, and accident investigation, discipline, and performance evaluations. • Improved sales through marketing efforts and reduced costs by managing labor costs.• Performed interviews for potential new employees and conducted orientations for both groups and individuals. • Responsible for entire store two or three nights a week, including customer problems, counting cash deposits, monitoring shoplifting, utilizing employees effectively, and locking down the store at night.

• Procured more customers and higher margin work for the company.• Quoting of customer projects and designs, including materials, job routing, and labor.• Improved supply chain top reduce raw material costs and deliver times• Improved job profitability from an average of 28% to 42%• Created sales reports to track profitability by job, customer, and cost center to identify areas for improvement. • Provided engineering and design support to customers, generated AutoCAD blueprints, and answered questions relating to work from supervisors and production employees. • Generated financial reports for Board of Director meetings and managers meetings. • Managed company’s network and website. Created company website and improved ability to get requests for quotes and expand the company’s market area.• Improved the computer network capabilities and repaired both hardware and software on workstations. Provide training to users on a variety of programs and problems.

• Responsibilities included discipline, scheduling, inventory, hiring, training, counseling, quality assurance, shipping/receiving, and sanitation. • Responsible for budget development & goals, discipline, interviewing, establishing and monitoring of production goals, evaluating employee performance. • Responsible for the recommendation, purchasing, installation, and evaluation of both network and workstation software and hardware at two locations. • Troubleshoot and repair both hardware and software on workstations and server. Create and maintain user and email accounts. • Provide training to users on a variety of programs and problems. Build and maintain Windows 95 and NT workstations. Backup and restore files for server and workstations. • Build and maintain remote workstations using dial-up networking to access network. • Schedule production for sausage manufacturing at two plants averaging one hundred thousand pounds a week on a variety of production lines. • Work with sales, production, and customers to ensure on time delivery of products produced in a cost-effective manner. • Responsible for following the commodities markets and purchasing raw materials for production use.