Rob Hamilton Email & Phone Number

Thatcham, England, United Kingdom

Reading, United Kingdom

Responsible for initial troubleshooting of all Extreme IP and data centre fabric products. This includes analysing logs and tech files, running live sessions, building labs to replicate customer issues and acting as the co-ordinator between management, escalation and engineering teams where appropriate.

Bracknell

Responsible for initial troubleshooting of all Brocade IP and data centre fabric products. This includes analysing logs and tech files, running live sessions, building labs to replicate customer issues and acting as the co-ordinator between management, escalation and engineering teams where appropriate.

Role involved resolving incidents, turn up of new customer sites, all change management and customer engagement regarding technical issues/changes. I also contributed to the design and deployment of new customers.

Peterborough, United Kingdom

3rd line support: Advanced diagnostics for Virgin Media dealing with complex faults and escalations from other teams within VMB's NMC's.

Peterborough, United Kingdom

I was one of the senior 2nd line TSA's at Virgin Media Business dealing with all of the products VMB offer including ADSL, cable modems, managed internet solutions, National Ethernet, Metro Ethernet, EtherVPN and IPVPN (MPLS). In addition to my role as a TSA I was also the head of our training academy helping train all new starters in the 2nd line data team as well as helping existing members of our various fault teams train to a more advanced level.

Cambridge, United Kingdom

I worked as a senior member of the early life failure team for the NHS-N3 contract. I deal with faults on our Cisco routers and switches and the various WAN technologies we provide to the NHS including: ADSL, 2mb CPC, 10/100/1000 Ethernet and ISDN.

Quantex were a telesales/web based computer retailer that I worked for as a Saturday job. My role was taking customer orders and assisting customers with technical queries.