Rob Hansen Email & Phone Number

Livonia, Mi, Us

Builder of Professional Services organization responsible for customer implementation, operational, and satisfaction of Blazent's Data Management SaaS solution. Designer of effective and repeatable packaged service offerings ensuring consistency of delivery and shortest time to value. Leader of a continuous process improvement culture to ensure execution excellence and enhance the customer experience. Highly successful in building relationships externally and internally to deliver customer-focused, performance-driven results.

Program Manager responsible for delivering monthly software and service diagnostic content updates within a highly complex, multi-vendor environment for General Motor's worldwide service and automotive repair/testing platform. Responsible for managing requirements, estimates, resources, plans/schedules, budgets, and escalations.

Managed company-wide IT operations and help desk. Developed tools and processes to more effectively manage incidents, service requests, and operational procedures. Provided technical oversight for the company's website and web-based laboratory management system.

Lead architect and developer of the company's SAP-certified data collection/middleware solution that was based on C++, BAPI, COM/ATL, IIS, MSMQ, XML, and Visual Basic. Lead project manager and account manager for customer implementations and operational support.

West Hartford, Us

Designed and developed automotive diagnostic software used at General Motors dealerships. Developed applications and vehicle communication libraries to collect and display live data streams from electronic controllers for vehicle service repair and diagnostic troubleshooting.