Rob Heiple Email & Phone Number

Milford, Nh, Us

Manchester, New Hampshire, United States

Milford, New Hampshire

Manchester, Nh

Manchester, Nh

Helpdesk for 400+ employee financing company call center. Report directly to CIO. Responsibilities include but not limited to: troubleshooting desktop issues, creation of and management of Active Directory accounts, creation and management of all line of business applications, monitoring and recovery of backups as needed, installation and management of Antivirus software, virus removal, hardware troubleshooting and part replacements, Windows updates for Servers and Desktops, daily, weekly and monthly reports of metrics to CIO, Group Policy deployment and management. Primary contact for all phone system issues for call center and administrative staff.

Manchester, Nh

Provided customer support locally and remotely to customers throughout New England for anti-virus, backups including Microsoft Data Protection Manager, workstation rebuilds, and troubleshooting with domain and network access as well as application including Outlook and Outlook Anywhere. Resolved level II DPM issues and escalated when necessary in a timely manner. Responsible for working exclusively with customers managing and deploying security and application updates of servers, line of business applications and workstations for CNS customer base. Moved quickly through different positions became an intricate part of the business with knowledge in their financial roles, customer service roles, sales, and technical roles. A key team player in the organization and one frequently sought out for problem resolution. Obtained Microsoft certification and played key role in Telephone Technical Support for customers. Knowledge in but not limited to these areas MS Office, XP, Vista, Windows 7, Backups, AV, Active Directory, Profiles, Server 2003, Server 2008, Virus Removal, Remote Desktop, Kaseya, ConnectWise, VPN and DPM.

Manchester, Nh

Direct all facets of marketing, customer relations, and administration to ensure flawless operations and optimal revenues for this retail catalog / phone-order business. Implement operational procedures. Interact with customers and vendors. Facilitate product distribution processes. *Displayed superior motivation and drive by creating a successful business from the ground up. *Established and implemented highly organized procedures to maximize customer satisfaction.

Peoria, Illinois Area

Supported the stability and growth of the business by performing operational, financial, and business development tasks. Managed sales and promotional initiatives. Oversaw accounting functions and tracked key financial data. Ensured the integrity and accuracy of all information. *Skillfully directed Website operations; secured an Internet presence and increased revenues. *Developed dynamic marketing and advertising plans that increased visibility and profitability.

Peoria, Illinois Area

Created, directed, and supported sales and revenue-building strategies. Supervised phone sales and customer relations. Implemented marketing and advertising efforts. *Successfully balanced administrative and customer-facing tasks to make a powerful impact toward achieving and surpassing sales goals. *Leveraged excellent communication skills to enhance team performance and provide exceptional service to customers.

Peoria, Illinois Area

As Crisis Intervention Specialist, interacted with youth and families involved with the Department of Children and Family Services (DCFS) to provide knowledge, support, and advice. As Prevention Specialist, coordinated after-school groups for grades 4-12. Maintained accurate documentation. *Exhibited strong interpersonal skills while working with children and adults from diverse backgrounds. *Provided comprehensive support through attentive listening and forthright communication.

Manchester, Nh

Planned and coordinated sizeable youth programs for up to 2,200 families. Managed the budget and oversaw fundraising initiatives. Performed administrative tasks to ensure well-executed operations. Trained and organized volunteers. *Gained expertise in budgeting, leadership, public speaking, and administrative tasks. *Demonstrated superior organization and prioritization skills in highly diversified positions.

Bachelor Of Science (B.S.), Mental And Social Health Services And Allied Professions

Education record