Rob Hemker Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

Head of IT for FLS Transportation Services which is leading non-asset based, North American freight brokerage specializing in cross-border freight. Responsible for all aspects of technology including Cybersecurity, compliance, architecture, software development, integration, project delivery, data analytics, infrastructure, vendor & contract management, IT.

Holland, Michigan, US

BluJay Solutions is a leading provider of supply chain software and services with the first Global Trade Network, enabling our customers to unlock the power of over 40,000 universally connected partners.In this role, I led a global team of Cloud Architects and Systems engineers, with accountability for all aspects of Infrastructure Solutioning, delivery.

Englewood, Colorado, US

• Directed multiple software engineering and support teams covering strategic planning in the portfolio / application domains of appointment scheduling, field operations, routing & dispatch, inventory, network.
• Full-stack design, development, and delivery using Agile Scrum, Kanban and DevOps focusing on CI/CD, reliability, scalability and increased team’s progress visibility for IT and executive leaders.
• Increased system stability by implementing multiple monitoring, early warning and alerting systems for increased visibility capabilities for IT, business leadership and external partners.
• Process Improvement utilizing on and off-shore resources for increased coverage, decreased response time and shortened triage cycles for a reduction in production systems MTTR by greater than 30%.
• Drove efficiencies and performance into business operations through scheduling and routing efficiencies, automation of functions and reducing on-site time requirements for field technicians.
• Reduced feature and functionality delivery from monthly to multiple times a week.

Englewood, Colorado, US

Led integration services design, development and support utilizing on-premise and cloud-based solutions consisting of a Microsoft stack for on-premise and Amazon serverless for cloud-based using AWS lambda functions running both node.js and.net core in a micro-services approach using an Agile methodology.

Englewood, Colorado, US

Headed multiple teams located in multiple physical locations across the company, all specifically focused on high value, quality applications, and integration projects. Projects covered end to end new system trials, product implementations, operational measurement solutions, minor application/web site enhancements, complete platform integrations, and.

Led architecture and development activities with a strong focus on building an increased online presence, improved customer experience and more robust functional offering in customer-facing sites, in a 1,700 employee telecommunications company with a 350,000+ customer base and annual revenues of $450M

During my tenure in this position at Knology I had overall responsibility for Data Center Operations, Tiers I (Help Desk), II & III IT Support as well as the Development activities within the 1,700 employee company. The combined full time staff consisted of approximately 50+ employees located in multiple cities with augmentation by contractors as required..

Included Reporting and Data Analytics Team

Bachelor Of Science (Bs), Management Information Systems

Master Of Business Administration (Mba)