Head of IT for FLS Transportation Services which is leading non-asset based, North American freight brokerage specializing in cross-border freight. Responsible for all aspects of technology including Cybersecurity, compliance, architecture, software development, integration, project delivery, data analytics, infrastructure, vendor & contract management, IT purchasing and support.

BluJay Solutions is a leading provider of supply chain software and services with the first Global Trade Network, enabling our customers to unlock the power of over 40,000 universally connected partners.In this role, I led a global team of Cloud Architects and Systems engineers, with accountability for all aspects of Infrastructure Solutioning, delivery and public cloud support. Responsibilities included Design, Costing, Build, Application Deployment, updates and support escalations for public cloud operations.

Directed multiple software engineering and support teams covering strategic planning in the portfolio / application domains of appointment scheduling, field operations, routing & dispatch, inventory, network operations, provisioning automation, telephony operations, customer-facing websites, configuration management and monitoring utilizing on-premise and cloud-based solutions for a 3,400-employee cable company with 3,000,000+ homes passed, a 800,000+ customer base and annual revenues of $1.2B. ● Full-stack design, development, and delivery using Agile Scrum, Kanban and DevOps focusing on CI/CD, reliability, scalability and increased team’s progress visibility for IT and executive leaders. ● Increased system stability by implementing multiple monitoring, early warning and alerting systems for increased visibility capabilities for IT, business leadership and external partners. ● Process Improvement utilizing on and off-shore resources for increased coverage, decreased response time and shortened triage cycles for a reduction in production systems MTTR by greater than 30%. ● Drove efficiencies and performance into business operations through scheduling and routing efficiencies, automation of functions and reducing on-site time requirements for field technicians. ● Reduced feature and functionality delivery from monthly to multiple times a week. ● Implemented multiple mobile technician tools consisting of complex integrations with multiple billing, provisioning, ticketing and communications platforms. ● Savings estimated at $1.6 million annually in reduced on-site times and contact rates. ● Led multiple teams with responsibility for recruiting, staffing/hiring, inspiring, coaching, mentoring and budgeting consisting of full time, contract, local, remote, on and offshore resources.

Led integration services design, development and support utilizing on-premise and cloud-based solutions consisting of a Microsoft stack for on-premise and Amazon serverless for cloud-based using AWS lambda functions running both node.js and .net core in a micro-services approach using an Agile methodology.

Headed multiple teams located in multiple physical locations across the company, all specifically focused on high value, quality applications, and integration projects. Projects covered end to end new system trials, product implementations, operational measurement solutions, minor application/web site enhancements, complete platform integrations, and Salesforce development.

Led architecture and development activities with a strong focus on building an increased online presence, improved customer experience and more robust functional offering in customer-facing sites, in a 1,700 employee telecommunications company with a 350,000+ customer base and annual revenues of $450M

During my tenure in this position at Knology I had overall responsibility for Data Center Operations, Tiers I (Help Desk), II & III IT Support as well as the Development activities within the 1,700 employee company. The combined full time staff consisted of approximately 50+ employees located in multiple cities with augmentation by contractors as required. More specifically the team consisted of Senior Level Managers and the associated staff to support all IT Operations, General Support, Development, Infrastructure and Systems Training needs of the company.

Included Reporting and Data Analytics Team