Program Specialist
Austin, Texas, Us
• Delivered high quality customer service for the largest utility customers in the commercial and industrial sector. Services included regular email communication, periodic program updates, managing complicated scheduling functions, and keeping the trains moving• Coordinated the delivery of over 20 workshops, with attendance ranging from 15-90 attendees. Role included development of curriculum, preparation of materials, event logistic and catering coordination, managing event budgets, set-up and tear down, and some facilitation roles• Developed and implemented better team organization through better project management tools, project tracking, maintaining files and resources, and holding team members to deadlines• Principle author on over 50 reports, including final participant reports and program assessments. Played key role in QC of over 50 additional reports• Developed a new budget-management system for a time-and-materials contract and played primary role in ongoing management of budget tracking. Managed the monthly invoicing process and significantly reduced error on billing for the program• Continually improved the program through refining the offering, updating tools for better effect, and working with program manager to build a better program• Served as department liaison and writer on business development proposals, winning over $1 million in new business