Rob Herring Email & Phone Number

Weston, Massachusetts, United States

Weston, Massachusetts, United States

Merrimack, NH

Responsible for delivery of the new cloud monitoring platform Datadog to internal business partners. Duties include product backlog ownership and management, sub-initiative/epic/story writing and prioritization, vendor management, prioritizing business partner use cases, consulting with team architects for Program Increment (PI) roadmap planning, and.

Merrimack, NH

Responsible for development of Cloud Monitoring Strategy for external and hybrid cloud platforms. Duties include requirements gathering, vetting list of off-the-shelf and open source candidates, conducting POC’s, creating and publishing opinion summary documents for each tool, performing cost analysis, evaluating BAU tools to fill remaining gaps, and.

Merrimack, NH

Platform manager of multiple monitoring tools for Tools & Automation team. As the center of excellence for monitoring, responsibilities include defining vision and strategy, evaluating new technology trends, and defining and delivering service offerings. Recent efforts have been focused on the rapidly evolving areas of Application Performance Management.

Merrimack, NH

• Managed a globally dispersed team responsible for network, server, middleware, and application monitoring supporting over 95% of Fidelity Investments infrastructure.
• Consisted of managing the health monitoring of over 8,000 supported servers and availability monitoring for over 16,000 url/web transaction tests of Fidelity internet/intranet sites
• Developed and managed to our team’s mission, vision, goals, KPI’s, IT Roadmap, resource plan, schedule, and budget
• Designed and led project to migrate to new monitoring tool saving the company $1.5M in licensing costs. Project consisted of designing project plan, QA/production infrastructure design, process monitoring, bug fixes.
• Key contributor for an outsourcing/globalization program that included resource planning, training, staff reduction, team building, shared goal setting, incident, problem and change management implementation resulting.

Merrimack, NH

• Weekend Manager of the Fidelity Investments Internet Operations Center (IOC) - a global 24x7 call center.
• Duties included creation of weekly high severity incident report, install coordination with BU’s, crisis management, disaster recover coordination, employee coaching, employee performance reviews, Sr. Management.
• Managed hiring, training, meetings, and vacations to ensure the call center was properly staffed

Dallas/Fort Worth Area

• Responsible for providing technical software support to users of several proprietary financial software packages. Primary support focused on installation, navigation, setup and troubleshooting hardware/software.
• Assisted in creation of a customer e-mail support option which reduced call volume by 20% the first year
• Created e-mail response team and trained staffAuthored set of e-mail response templates for complex topics which reduced call volume by another 10%

Dallas/Fort Worth Area

Series 7 and 63 licensed financial services representative in the Brokerage Trading Department responsible for placing equity, fixed income, options, and mutual fund trades for customer’s accounts

Orlando, Florida Area

Master Of Science (M.S.), Business Administration And Management, General

Bachelor Of Science (B.S.), Chemistry

Activities and Societies: Intramural flag football, drummer in percussion ensemble