Rob Herring Email and Phone Number
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Results oriented with over 20 years of experience in the information technology and financial services industries. Innovator with a U.S. Patent awarded in 2014 for a unique consolidated monitoring approach, proven ability to create vision and strategy, develop strong partnerships and relationships, solve critical business and technology problems, and creates business value through analysis, strategy development, operational improvement and execution.
Advisor360°
View- Website:
- advisor360.com
- Employees:
- 332
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Senior Operations ManagerAdvisor360° Aug 2022 - PresentWeston, Massachusetts, United States
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Operations Manager, MonitoringAdvisor360° Jul 2020 - Aug 2022Weston, Massachusetts, United States
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Product OwnerFidelity Investments Jan 2017 - Jan 2020Merrimack, NhResponsible for delivery of the new cloud monitoring platform Datadog to internal business partners. Duties include product backlog ownership and management, sub-initiative/epic/story writing and prioritization, vendor management, prioritizing business partner use cases, consulting with team architects for Program Increment (PI) roadmap planning, and executing on deliverables using Agile/Scrum methodology. Cross team collaboration is critical for ensuring success of the solution delivery. -
Cloud TechnologistFidelity Investments Nov 2015 - Dec 2016Merrimack, NhResponsible for development of Cloud Monitoring Strategy for external and hybrid cloud platforms. Duties include requirements gathering, vetting list of off-the-shelf and open source candidates, conducting POC’s, creating and publishing opinion summary documents for each tool, performing cost analysis, evaluating BAU tools to fill remaining gaps, and developing short-term strategy for early adopters. Also responsible for development of operational procedures and integrating solution with automation.
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Principal Systems EngineerFidelity Investments Jan 2010 - Oct 2015Merrimack, NhPlatform manager of multiple monitoring tools for Tools & Automation team. As the center of excellence for monitoring, responsibilities include defining vision and strategy, evaluating new technology trends, and defining and delivering service offerings. Recent efforts have been focused on the rapidly evolving areas of Application Performance Management (APM) and cloud monitoring solutions.
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Senior/It Operations ManagerFidelity Investments Mar 2004 - Dec 2009Merrimack, NhManaged a globally dispersed team responsible for network, server, middleware, and application monitoring supporting over 95% of Fidelity Investments infrastructure.• Consisted of managing the health monitoring of over 8,000 supported servers and availability monitoring for over 16,000 url/web transaction tests of Fidelity internet/intranet sites• Developed and managed to our team’s mission, vision, goals, KPI’s, IT Roadmap, resource plan, schedule, and budget• Designed and led project to migrate to new monitoring tool saving the company $1.5M in licensing costs. Project consisted of designing project plan, QA/production infrastructure design, process monitoring, bug fixes, vendor management, beta testing, pilot, training, phased rollout/cut-over, and documentation• Key contributor for an outsourcing/globalization program that included resource planning, training, staff reduction, team building, shared goal setting, incident, problem and change management implementation resulting in a high performing, low cost, global team operating 24x7x365 from 3 locations.
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Internet Operations Center Crisis ManagerFidelity Investments May 2000 - Feb 2004Merrimack, NhWeekend Manager of the Fidelity Investments Internet Operations Center (IOC) - a global 24x7 call center.• Duties included creation of weekly high severity incident report, install coordination with BU’s, crisis management, disaster recover coordination, employee coaching, employee performance reviews, Sr. Management escalations, and creation of shift turnover report• Managed hiring, training, meetings, and vacations to ensure the call center was properly staffed
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Software Support RepresentativeFidelity Investments Dec 1996 - Apr 2000Dallas/Fort Worth AreaResponsible for providing technical software support to users of several proprietary financial software packages. Primary support focused on installation, navigation, setup and troubleshooting hardware/software conflicts.• Assisted in creation of a customer e-mail support option which reduced call volume by 20% the first year• Created e-mail response team and trained staffAuthored set of e-mail response templates for complex topics which reduced call volume by another 10%
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Brokerage TraderFidelity Investments Nov 1995 - Nov 1996Dallas/Fort Worth AreaSeries 7 and 63 licensed financial services representative in the Brokerage Trading Department responsible for placing equity, fixed income, options, and mutual fund trades for customer’s accounts
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Senior Staff EngineerLockheed Martin Aug 1985 - Mar 1994Orlando, Florida Area
Rob Herring Skills
Rob Herring Education Details
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Business Administration And Management, General -
Chemistry
Frequently Asked Questions about Rob Herring
What company does Rob Herring work for?
Rob Herring works for Advisor360°
What is Rob Herring's role at the current company?
Rob Herring's current role is Senior Manager, Operations.
What is Rob Herring's email address?
Rob Herring's email address is ro****@****ity.com
What is Rob Herring's direct phone number?
Rob Herring's direct phone number is +160379*****
What schools did Rob Herring attend?
Rob Herring attended Florida Institute Of Technology, Cameron University.
What skills is Rob Herring known for?
Rob Herring has skills like Application Performance Management, System Monitoring, It Strategy, It Infrastructure Operations, Information Technology, Management, Integration, Process Improvement, Sitescope, Vendor Management, Dynatrace.
Who are Rob Herring's colleagues?
Rob Herring's colleagues are Richard Saron, A Rudn, Bob Bennett, Merit Saar-Beckles, Brandon Desormeaux, Amrusha Shripad, David Adames.
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