Rob Hicks

Rob Hicks Email and Phone Number

Quality Assurance Manager, Clinical Services Operations @ CVS Health
Cleveland, OH, US
Rob Hicks's Location
Greater Cleveland, United States
Rob Hicks's Contact Details

Rob Hicks personal email

n/a
About Rob Hicks

Proven leader with 16 years of executive management, risk management, business/product development, client relations, sales and operations experience in dynamic and highly regulated industries. Persuasive and articulate oral and written communicator. Extensive experience managing and developing personnel from staff up to executives and leading multi business unit, cross-functional initiatives including risk management, organizational strategy/planning/change, growth strategies, process improvement and internal/external audit and compliance. Areas of Expertise include: • Enterprise Risk Management/Legal• Insurance • Contracts• Human Resources and Employee/Labor Relations• Quality Assurance• Process Review and Improvement• Training• Strategic Planning and Implementation• Organizational Change• Business and Product Development• Client/Account Management• Strategic Partnerships• Vendor Management• Industry and Government Relations• Administrative/Shared Services• Employee Engagement

Rob Hicks's Current Company Details
CVS Health

Cvs Health

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Quality Assurance Manager, Clinical Services Operations
Cleveland, OH, US
Rob Hicks Work Experience Details
  • Cvs Health
    Quality Assurance Manager, Clinical Services Operations
    Cvs Health
    Cleveland, Oh, Us
  • Cvs Health
    Quality Assurance Manager, Clinical Services Operations
    Cvs Health May 2019 - Present
    Cleveland/Akron, Ohio Area
  • Cvs Health
    Quality Assurance Manager, Medd And Mediciad
    Cvs Health Jul 2017 - Apr 2019
  • Vacant Property Security Us
    Vp Business Development
    Vacant Property Security Us Jun 2015 - May 2016
    United States
    As part of the senior leadership team, develop and execute private and public sector sales strategy designed to increase sales of Vacant Property Specialists products to large, national retail and commercial property owners.Developed and executed marketing and branding strategy to establish VPS as an industry leader and drive revenue opportunities.Identified and developed key strategic relationships that leverage business partners to augment product offerings and drive new revenue.Provided consultative Risk Management services to clients spanning a wide range of industries. Most successful engagements included managing the risk associated with “dark stores” in the retail and restaurant industries.Managed a nationwide inside and outside sales force.
  • Asset Management Specialist
    Vp Operations + Site Manager
    Asset Management Specialist Mar 2014 - May 2015
    Greater Philadelphia Area
    Responsible for day-to-day operations and executive leadership of the main office of a multi-state operation.Partnered with Senior Executive to manage all aspect of client accounts.Developed and implemented change management strategy and led process review and revision of all operations functions.
  • Lender Processing Services, Inc. (Lps)
    Fvp, Industry Relations + Network Management Office - Lps Field Services
    Lender Processing Services, Inc. (Lps) Sep 2013 - Feb 2014
    Solon, Ohio And Westminster, Colorado
    Promoted to take on the leadership of the Network Management Office ("NMO") which is responsible for recruiting and managing a nationwide network of inspector and contractors that perform inspections and property preservation for LPS Field Services.
  • Lender Processing Services, Inc. (Lps)
    Fvp, Industry Relations + Risk Management - Lps Field Services + Lps Asset Management Solutions
    Lender Processing Services, Inc. (Lps) Jul 2009 - Dec 2012
    Solon, Ohio And Westminster, Colorado
    Increased scope of duties to include executive oversight and strategy related to Risk Management, Human Resources, Training, Client Relations and Product Development for both LPS Field Services and LPS Management Solutions.Partnered with insurance broker and consultant to develop, negotiate and implement an industry leading insurance program for third-party service providers that ensured compliance with client requirements and effectively managed risk associated with services provided to those clients Partnered with internal and corporate departments, as well as clients and strategic partners, to develop and implement new and revised product offerings in response to client demands and regulatory changes.Developed and implemented numerous processes, policies and procedures to ensure compliance with significant federal and state regulatory changes to the mortgage industry.Reported directly to the President of both Companies and served as a member of Senior Management team that developed the vision and strategic growth strategy for LPS Field Services and LPS Asset Management Solutions.
  • Fis
    Vp, Industry Relations + General Counsel - Fis Field Services + Fis Asset Management Solutions
    Fis Apr 2006 - Jul 2009
    Solon, Ohio And Westminster, Colorado
    Maintained all General Counsel duties for FIS Field Services and added additional duties as General Counsel for FIS Asset Management Solutions.Reported directly to the President of FIS Field Services and FIS Management Solutions and served on the Senior Management team that developed the vision and strategic growth strategies for both companies.Broadened scope of Default servicing experience to include General Counsel duties related to the management and marketing of REO properties and management of a nationwide network of REO Real Estate Brokers.Built and managed an Industry Relations department from the ground up that was responsible for identifying and cultivating strategic relationships with state and local governments as well as HUD, VA and the GSE's (Fannie Mae and Freddie Mac) and developing a marketing and branding strategy that transformed FIS into an industry leader with respect to private/public sector partnerships.
  • Fidelity National Financial
    General Counsel - Fnf Field Services + Fnf Asset Management Solutions
    Fidelity National Financial Jan 2004 - Apr 2006
    Solon, Ohio
    Reported directly to the President of the Company and served as part of the Senior Leadership team that developed the vision and strategy for the organization.Provided expert legal advice to senior level management and all employees acting on behalf of the organization.Served as the company representative during legal and administrative proceedings.Managed all aspects of litigation and outside counsel retained by the Company.Managed the overall Risk Management strategy for the entire organization by developing and in-depth understanding of how legal issues related to the mortgage servicing industry affected the organization and outside clients and implementing legal and operation strategies and controls to minimize the risk associated with those issues.• Tracked and interpreted state and federal laws and investor/insurer guidelines and partnered with Operations and Network Management to create and/or revise policies to comply with those laws and guidelines.• Negotiated and implemented insurance programs that managed risk associated with internal operations and field work.• Developed and reviewed new product offerings that balanced increased revenue, client satisfaction against compliance and risk.• Managed the resolution of pre-litigation claims and all aspects of litigation including the hiring and management of outside counsel, settlement discussions and trial preparation.• Partnered with internal claims personnel to reduce losses associated with pre-litigation claims by more than 50%.• Developed and implemented the Company’s first Safety and Health program and all related policies and procedures.
  • Zashin & Rich Co., L.P.A.
    Associate
    Zashin & Rich Co., L.P.A. Oct 2000 - Dec 2003
    Cleveland, Ohio
    Represented employers in the identification and resolution of legal issues arising from all aspects of the employer/employee relationship, including federal and state anti-discrimination laws, common law employment claims and the preparation of and administration of employment policies.Provided consultative risk management services to clients in order to proactively manage and mitigate legal, financial, reputational and business risk.Developed and led a new OSHA practice area in which the firm represented clients throughout the entire OSHA process and provided consultative services with respect to the implementation of Safety and Health programs and best practices.

Rob Hicks Skills

Risk Management Process Improvement Strategic Planning Business Development Product Development Project Management Real Estate Industrial Relations Mortgage Servicing Mortgage Banking Loss Mitigation Foreclosures Mortgage Lending Asset Management Loans Loan Servicing Reo Due Diligence Fha Investment Properties Leadership Sales Credit Contract Negotiation Legal Compliance Banking Litigation Management Claims Management Competitive Analysis Management Vendor Management Executive Management Customer Service Negotiation Strategy Legal Issues

Rob Hicks Education Details

  • Cleveland State University - Cleveland-Marshall College Of Law
    Cleveland State University - Cleveland-Marshall College Of Law
    Law
  • The Ohio State University
    Education (Concentrations In History, Political Science And Economics)
  • Normandy High School
    Normandy High School

Frequently Asked Questions about Rob Hicks

What company does Rob Hicks work for?

Rob Hicks works for Cvs Health

What is Rob Hicks's role at the current company?

Rob Hicks's current role is Quality Assurance Manager, Clinical Services Operations.

What is Rob Hicks's email address?

Rob Hicks's email address is ro****@****vcs.com

What schools did Rob Hicks attend?

Rob Hicks attended Cleveland State University - Cleveland-Marshall College Of Law, The Ohio State University, Normandy High School.

What skills is Rob Hicks known for?

Rob Hicks has skills like Risk Management, Process Improvement, Strategic Planning, Business Development, Product Development, Project Management, Real Estate, Industrial Relations, Mortgage Servicing, Mortgage Banking, Loss Mitigation, Foreclosures.

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