Rob Hicks Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

United States

As part of the senior leadership team, develop and execute private and public sector sales strategy designed to increase sales of Vacant Property Specialists products to large, national retail and commercial property owners.Developed and executed marketing and branding strategy to establish VPS as an industry leader and drive revenue opportunities.Identified and developed key strategic relationships that leverage business partners to augment product offerings and drive new revenue.Provided consultative Risk Management services to clients spanning a wide range of industries. Most successful engagements included managing the risk associated with “dark stores” in the retail and restaurant industries.Managed a nationwide inside and outside sales force.

Greater Philadelphia Area

Responsible for day-to-day operations and executive leadership of the main office of a multi-state operation.Partnered with Senior Executive to manage all aspect of client accounts.Developed and implemented change management strategy and led process review and revision of all operations functions.

Solon, Ohio And Westminster, Colorado

Promoted to take on the leadership of the Network Management Office ("NMO") which is responsible for recruiting and managing a nationwide network of inspector and contractors that perform inspections and property preservation for LPS Field Services.

Solon, Ohio And Westminster, Colorado

Increased scope of duties to include executive oversight and strategy related to Risk Management, Human Resources, Training, Client Relations and Product Development for both LPS Field Services and LPS Management Solutions.Partnered with insurance broker and consultant to develop, negotiate and implement an industry leading insurance program for third-party service providers that ensured compliance with client requirements and effectively managed risk associated with services provided to those clients Partnered with internal and corporate departments, as well as clients and strategic partners, to develop and implement new and revised product offerings in response to client demands and regulatory changes.Developed and implemented numerous processes, policies and procedures to ensure compliance with significant federal and state regulatory changes to the mortgage industry.Reported directly to the President of both Companies and served as a member of Senior Management team that developed the vision and strategic growth strategy for LPS Field Services and LPS Asset Management Solutions.

Solon, Ohio And Westminster, Colorado

Maintained all General Counsel duties for FIS Field Services and added additional duties as General Counsel for FIS Asset Management Solutions.Reported directly to the President of FIS Field Services and FIS Management Solutions and served on the Senior Management team that developed the vision and strategic growth strategies for both companies.Broadened scope of Default servicing experience to include General Counsel duties related to the management and marketing of REO properties and management of a nationwide network of REO Real Estate Brokers.Built and managed an Industry Relations department from the ground up that was responsible for identifying and cultivating strategic relationships with state and local governments as well as HUD, VA and the GSE's (Fannie Mae and Freddie Mac) and developing a marketing and branding strategy that transformed FIS into an industry leader with respect to private/public sector partnerships.

Solon, Ohio

Reported directly to the President of the Company and served as part of the Senior Leadership team that developed the vision and strategy for the organization.Provided expert legal advice to senior level management and all employees acting on behalf of the organization.Served as the company representative during legal and administrative proceedings.Managed all aspects of litigation and outside counsel retained by the Company.Managed the overall Risk Management strategy for the entire organization by developing and in-depth understanding of how legal issues related to the mortgage servicing industry affected the organization and outside clients and implementing legal and operation strategies and controls to minimize the risk associated with those issues.• Tracked and interpreted state and federal laws and investor/insurer guidelines and partnered with Operations and Network Management to create and/or revise policies to comply with those laws and guidelines.• Negotiated and implemented insurance programs that managed risk associated with internal operations and field work.• Developed and reviewed new product offerings that balanced increased revenue, client satisfaction against compliance and risk.• Managed the resolution of pre-litigation claims and all aspects of litigation including the hiring and management of outside counsel, settlement discussions and trial preparation.• Partnered with internal claims personnel to reduce losses associated with pre-litigation claims by more than 50%.• Developed and implemented the Company’s first Safety and Health program and all related policies and procedures.

Cleveland, Ohio

Represented employers in the identification and resolution of legal issues arising from all aspects of the employer/employee relationship, including federal and state anti-discrimination laws, common law employment claims and the preparation of and administration of employment policies.Provided consultative risk management services to clients in order to proactively manage and mitigate legal, financial, reputational and business risk.Developed and led a new OSHA practice area in which the firm represented clients throughout the entire OSHA process and provided consultative services with respect to the implementation of Safety and Health programs and best practices.

Juris Doctor (J.D.), Law

Activities and Societies: Cleveland State Law Review

Bachelor'S Degree, Education (Concentrations In History, Political Science And Economics)

Education record