Rob Hicks Email & Phone Number

• Development of processes and reporting to show visibility of resources currently in use.
• Establishing current and future capacity, making recommendations for future resourcing requirements, and applications for required funding.
• Management of digital Project Delivery Team, and programme of work.
• Project management of complex projects with enhanced stakeholder management.
• Working with an external agency to collect the current working model ahead of recommendations for a new Target Operating Model.
• Working with the PMO to improve and mature project management processes and tools.

Reading, England, United Kingdom

• Leading a team of Project Managers in the delivery of IT projects (up to 50 concurrent projects, each with budgets from £5k - £1.5m).
• Development and delivery of project and programme plans across the financial year.
• Overseeing several programmes of work and managing the budgets at project and programme level.
• Stakeholder management from Director level downwards.
• Nurturing and maintaining relationships, via excellent customer service.
• Strategic planning and controls, including bidding for budgets and grants.

Southampton, England, United Kingdom

• Responsibility for financial reporting and controls for one division.
• Improvement of budgeting and financial reporting across all divisions.

Geneva, Switzerland

• Selection, configuration and roll-out of a cloud-based CRM / finance solution, including data migration, validation, and operational support.
• Business analysis and transformation.
• Implementation of robust IT systems (hardware and software) and support services.
• Implementation of new procedures and improved financial controls.

Poole, Dorset

• Leading a team of Business Analysts, Software Developers and Database Administrators in the design, development, testing and ongoing support of the Institutions SAP ERP System.
• Programme and project management.
• Implementation of ITIL based change management solution.
• Software and hardware selection, and its implementation/integration with existing solutions, including SLA & KPI agreement & reporting.
• Design and delivery of specialised training courses.
• Creation and Implementation of departmental policies and procedures.

Poole, England, United Kingdom

• Responsibility for the installation and support of 3 modules of the Institutions SAP ERP System. This included the full configuration and testing of software, as well as writing and delivering training courses.

Poole, England, United Kingdom

• Development and testing of software, to the requirements of the business.

Poole, England, United Kingdom

• Support and development of the RNLI’s Sales system, which managed the sale of branded merchandising via mail order and through 1500 fundraising branches.

Bournemouth, England, United Kingdom

• January 1995 to June 1995 – Computer Operator. In an IT department of two, responsibility for all hardware and software support, as well as developing new functionality.
• April 1994 to January 1995 – Accounts Clerk. Responsibility for two purchase ledgers, one for company expenses, and the other for student accommodation.
• I had previously worked for Anglo World for two summers while studying, each time running the purchase ledger for student accommodation.