Rob Hicks Email & Phone Number

• Development of processes and reporting to show visibility of resources currently in use.• Establishing current and future capacity, making recommendations for future resourcing requirements, and applications for required funding.• Management of digital Project Delivery Team, and programme of work.• Project management of complex projects with enhanced stakeholder management.• Working with an external agency to collect the current working model ahead of recommendations for a new Target Operating Model.• Working with the PMO to improve and mature project management processes and tools.• Implementation of regular team meetings and workshops, as well as individual training and development plans.

Reading, England, United Kingdom

• Leading a team of Project Managers in the delivery of IT projects (up to 50 concurrent projects, each with budgets from £5k - £1.5m).• Development and delivery of project and programme plans across the financial year.• Overseeing several programmes of work and managing the budgets at project and programme level.• Stakeholder management from Director level downwards.• Nurturing and maintaining relationships, via excellent customer service.• Strategic planning and controls, including bidding for budgets and grants.• Staff recruitment, management, and career development.• Provision of technical advice and guidance.

Southampton, England, United Kingdom

• Responsibility for financial reporting and controls for one division.• Improvement of budgeting and financial reporting across all divisions.

Geneva, Switzerland

• Selection, configuration and roll-out of a cloud-based CRM / finance solution, including data migration, validation, and operational support.• Business analysis and transformation.• Implementation of robust IT systems (hardware and software) and support services.• Implementation of new procedures and improved financial controls.

Poole, Dorset

• Leading a team of Business Analysts, Software Developers and Database Administrators in the design, development, testing and ongoing support of the Institutions SAP ERP System. • Programme and project management.• Implementation of ITIL based change management solution.• Software and hardware selection, and its implementation/integration with existing solutions, including SLA & KPI agreement & reporting.• Design and delivery of specialised training courses.• Creation and Implementation of departmental policies and procedures.• Working closely with staff at all levels, from Directors to volunteer lifeboat crews.• Involvement in national Water Safety initiatives and User Groups.

Poole, England, United Kingdom

• Responsibility for the installation and support of 3 modules of the Institutions SAP ERP System. This included the full configuration and testing of software, as well as writing and delivering training courses.

Poole, England, United Kingdom

• Development and testing of software, to the requirements of the business.

Poole, England, United Kingdom

• Support and development of the RNLI’s Sales system, which managed the sale of branded merchandising via mail order and through 1500 fundraising branches.

Bournemouth, England, United Kingdom

• January 1995 to June 1995 – Computer Operator. In an IT department of two, responsibility for all hardware and software support, as well as developing new functionality.• April 1994 to January 1995 – Accounts Clerk. Responsibility for two purchase ledgers, one for company expenses, and the other for student accommodation.• I had previously worked for Anglo World for two summers while studying, each time running the purchase ledger for student accommodation.