Responsible for managing senior project managers in the contact center space of Wells FargoManaged programs within Contact Center Technologies to establish a centralized secure infrastructure and consistent migration of processes to standardized products.Directed programs responsible for rolling out a standardized Call Routing platform on Voice over IP (VoIP), Call Recording, and Universal Softphone technology to approximately 30,000 Lending agents and 2,000 Brokerage agents both domestic and international.Managed a program to standardize all Consumer Lending contact centers to one standard outbound dialer platform. Managed the execution and rollout of new innovative technologies such as Call Me Now, Customer Chat, Video Chat, PinDrop Fraud Detection & Voice Analytics. Coordinated with several business groups to execute to a yearly roadmap established by Contact Technology Strategy & Governance based on business needs, cost, and resource availabilityCommunicate program level statuses, risks, and issues to stakeholders and senior leadershipInvolved in ongoing capacity planning activities to ensure current PMO capacity is able to support current and upcoming project demandPMO Liaison for Technology Project Methodology (TPM) AdherenceConduct monthly TPM documentation audits and report results to ensure compliance and identify training opportunities for PMs. Created addendum materials to assist PMs with methodology adherence.

Responsible for leading project teams and managing activities associated with projects. Manage multiple projects at any given time. Develop and revise complex project plans and budgets, work with users to understand problems, focus on bringing issues to resolution, and escalate as necessary to meet timelines. Complete business and systems analysis as related to project scope. Interact and negotiate with mid to senior level management on behalf of project team. Create and deliver presentations on project goals and plans, including progress reports.

Facilitated the entire lifecycle of the procurement piece of Oracle 11i project. This included establishing criteria for selection of ERP system, facilitating business requirements gathering sessions, the selection of the project team, facilitation of functional specification and system design sessions, through final implementation and post production support. Responsible for design and implementation of third-party software to work in conjunction with Oracle. I was also responsible for creating training manuals and facilitating training sessions at six locations in five countries.Ensured that projects are completed successfully and in line with the goals of the sponsoring business unit, including the continued rollout of the Oracle stockroom management system. Responsible for the coordination of several international analysts in the gathering of end user requirements in order to identify current Oracle system deficiencies and implement permanent solutions.