Rob Hoffman Email & Phone Number

Wentzville, MO, US

Greater St. Louis

• Managed a Book of Business of 40+ clients with over $5 million of Annual Reoccurring Revenue
• Act as the Coupa Pay subject matter expert during sales cycles by providing prospects and clients with deep domain knowledge of Coupa Pay products and best practices
• Responsible for creating and owning the adoption strategy plan with large, strategic customers and ensure that all teams, including external Coupa partners and Coupa colleagues, are actively engaged to help execute the.

Greater St. Louis

• Manage a book of business over 20+ clients with $6 million ARR. Retained 100% of book by becoming a trusted advisor to clients, uncovering needs and coordinating internally to obtain successful solutions
• Developed and closed multiple upsell opportunities resulting in an additional $400k+ of ARR in under 5 months
• Conduct executive business reviews, client kickoff calls, and monthly partnership meetings, guiding client as they align to the developed maturity model
• Lead and coach CSMs to take on greater levels of responsibility while delivering highest value of service
• Helped build Customer Success playbook to streamline processes for both new and existing CSMs

O'Fallon, Missouri, United States

• Established a strategic advisor relationship with assigned clients to drive adoption and success with the Ungerboeck platform of standard/custom solutions
• Maintained 100% retention rate from book of business while averaging 15% YoY growth on accounts team
• Managed feedback with Product Management bringing new features to market that were inhibiting client usage and growth

O'Fallon, Missouri, United States

• Managed and implemented over 20 projects of Ungerboeck's venue and event management software.
• During the planning, analysis and implementation stages, uncovered additional upsell opportunities resulting in over $300k of additional ARR

O Fallon, MO

• Worked a hybrid role for Ungerboeck Software and its sister company Ozark Yacht Club
• Responsible for sales and marketing teams owning 14 product lines, generating 20-30% YoY revenue growth
• Collaborated with Product Management to add marina management software to Ungerboeck’s potential markets
• Reported directly for Ungerboeck’s Founder and President to create and execute long term strategies to achieve organizational goals

Greater St. Louis Area

• In charge of sales and marketing for multiple states including over 30 stores
• Collaborated with district sales managers and regional vice presidents to create local marketing strategy
• Managed advertising/marketing budget for the region

Greater St. Louis Area

• Built and executed a market-wide small to medium business sales strategy resulting in a 20% increase in sales, placing St. Louis as #1 in the country
• Facilitated Sales Process from start to finish with collaboration from systems engineers and product managers
• Consulted existing customer base on device upgrades, network enhancements, and vertical offerings.

Master Of Business Administration (Mba)

Business Management