Responsible for ensuring a customer-centric approach to enquiry resolution across the whole of our business.

The purpose of my role is to effectively manage Logan Water’s relationships with critical customers, key commercial customers, elected representatives, and key stakeholders in the water industry. This role is also responsible for demand management both internally, as well as representing Logan Water’s interests in regional discussions, as well as playing a key role in customer engagement management in response to incidents.The role is responsible for developing a key commercial customer management model, and ensuring that segments of Logan Water’s customer base are recognised as having an elevated need for relationship management due to the criticality of water and sewerage services to their operation, have access to a relationship manager as a central point of contact for issue resolution; and to assist critical and key commercial customer groups with building water and wastewater resilience and demand management. Additionally, I am responsible for supporting the Logan Water Leadership Team (WLT) by leading the strategic relationship between Logan Water and Elected representatives in the City of Logan, including leading key events hosted by Logan Water to brief Elected representatives on current and upcoming strategic projects.

My role is to lead, coordinate and facilitate strategic and regulatory customer strategy for Logan Water, including the development and delivery of a fit for purpose customer engagement and education program. I am also accountable to lead and facilitate the development and improvement of customer services practices, policies, culture and behaviours across the business to deliver a customer centric philosophy across all facets of Logan Water.

Working within the Water Business and Customer Management team I develop, deliver and measure business planning and business improvement initiatives.

At Goodstart, we believe children are central to everything we do. Owned by four of Australia’s most trusted charitable organisations, The Benevolent Society, Mission Australia, the Brotherhood of St Laurence and Social Ventures Australia, Goodstart operates as a not-for-profit. This means all surplus generated is invested back into our early learning initiatives, for the benefit of every child.Every day, 13,000 Goodstart staff support over 61,000 families and the 73,000 children that attend our 641 centres nationwide.Leading a team of 3 direct and 20 indirect reports covering workforce data analytics and recruitment, our purpose in the organisation is to ensure Goodstart has the right people, in the right role, at the right time to deliver quality education outcomes for children, and to meet our legislative requirements. Using data, analytics & research, my team and I design evidence based workforce strategies, as well as build attraction & selection programs and initiatives to meet workforce demands. These programs focus on initial contact experience, through to passing probation.As a leader, I believe passionately in continuous improvement of both self and systems of work and try to create an environment where team members feel comfortable to learn, contribute and grow through guided autonomy.

Logan City Council is Australia's 5th largest Council by population and 3rd largest by budget, with over 1800 staff delivering a wide variety of services to residence of Logan.The purpose for the team is to work collaboratively with each other to ensure the organisation has the people and structures it needs both now, and into the future to deliver on our corporate strategy.My role is to set the strategic direction of our functional activities within Workforce Planning, using HRIS data to "tell a story", interpreting the data in the context of Council, recommending mitigation strategies to the executive, and develop and implement these strategies.We deliver services with a partnering approach in order to forecast, attract, select, retain and resource in line with operational needs and the strategic plan of the Council.The team includes Workforce Planning and Recruitment Advisors, HRIS specialists, Traineeship coordination and contingency labour management.

Federal Group is Tasmania's largest private sector employer with over 2,500 employees within the State predominately employed in the Hospitality, Gaming and Tourism industries. .As Recruitment Manager, I am responsible for all strategic and operational requirements to source, screen and hire all staff across the Group.

Searson Buck is Tasmania's largest HR services consultancy employing over 50 people in four locations. Their recruitment division is Tasmania's largest recruitment business.

Assist clients working in highly technical industries to attract and retain talent in a difficult market.

Manage the operations of the Construction and Property Tasmanian team. Specialised in Engineering recruitment.