Provided data insights, reporting, and process automation for several claim departments. Created Power BI dashboards and reports to visualize data and communicate key metrics to leaders throughout Farmers.

Led a team of business analysts charged with managing quality controls, data analytics, and process improvement for 9 centralized process based teams.

Temporarily supervised and led strategic changes within a specialized team which accessed data from Farmers legacy systems. Changes included streamlining processes and migrating work to a new platform/database.

Led various claim teams, primarily in the property line of business. Consistently exceeded all KPIs by using a data driven strategic approach and open communication. Completed leadership fellowships with several other claim units, quality assurance, and worked as a branch claims manager for 4 months. Created and led specialized teams focused on specific perils and a mentoring team tasked with onboarding new adjusters.

Handled property claims of various complexity including total loss fires. Worked as a 'flex' adjuster, flying around the country to assist when needed for 3 weeks at a time.