Rob Irving Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary

• Managing a diverse group of technical engineers across several functional areas• Ability to identify and manage multiple initiatives and strategies both internal and externally facing• Implement technology changes based on need, efficiency and development of better daily business practices• Setting goals and initiatives to drive the teams to become self-managing• Allowing growth and advancement within the teams and individuals• Able to have open and honest coaching and feedback with all individuals and teams.• Ensuring that recognition is given and awarded when needed, as well constructive and difficult conversations are carried out to ensure that expectations are understood and agreed upon.• Implemented reporting strategies that are broad in view and specific in identifying areas of improvement• Oversaw the completion and roll out of a QMS (Quality Management System) for use by multiple groups within R&D and Support Services.• Perform Metrics analysis on Product Quality – tracking defects and field issues through Development, Testing, Trial and Release stages to gauge overall Code Quality, Testing Coverage and Product Effectiveness.• Developed the QA Team and practices into a structured and central activity within the R&D Product development cycle.• Setting QA Strategies, Goals and Objectives year on year in line with Corporate Strategy and vision.

Calgary, Alberta

• Managing the day to day operations of a team that provides manual and automated testing services.• Defining the scope and objectives of all levels of testing activities on multiple software and hardware projects.• Supervising a team of 32 employees including work allocation, training and performance management.• Developing annual operating budgets and providing fiscal direction for the team.• Defining, developing and implementing quality assurance practices and procedures.• Researching advancements in testing technology and methodology and implementing improvements.• Developing automation strategy and implementation plans. • Investigating and recommending the use of commercial automation and test scripts management tools.• Representing the testing department in various cross-functional meetings and projects.• Introducing new and developing existing programs, policies and procedures.• Manage outsource of testing to third party companies in US and China.• Building and executing project plans for continuous improvement.

Manchester, England

• Worked closely with Project Executives and Global managers to deliver Service Levels on a $1.7billion contract, with over 175 technical staff and 18 direct reports. • Providing support across the globe to over 200,000 users.• Risk Management, highlighting potential risks to monthly review boards.• Incident Handling, acting as a level 2 escalation for incidents across the account.• Ensure 100% service continuity in a 24/7 environment.• Create reports and stats on problem number handling and delivery for windows technical teams.• Ensure account compliance, procedure and security for ISO9001 Audit readiness.

Education record

Education record

High Performance Coaching Minimizing Procrastination, Maximizing Motivation Pason Leaders Who Manage