Rob J. Email & Phone Number

Dallas/Fort Worth Area

Support of the following:Expient IRIS ShellNCR 7616 POSVerifone MX925 UnitsVerifone e355 Portable WiFi UnitsRegister Receipt PrinterControl Logic Controller / Bump BarQSR Controller / Bump BarBig Dog & March Systems Security DVR Digital Menu Board Display Panels / ServerFOH NetworkingBOH Server ConfigurationAll-In-One Office PrinterOffice TelephonyPortable POS - Windows Based - Access Point TroubleshootingPortable Auditing - iAuditor iOS basedOrder Confirmation BoardPiquito EspanolEin bischen DeutscheBeaucoup de francais

Ft. Worth, Tx

Level II Tech Support for Stored Value Services. My team utilizes CMC, a turnkey product to connect to restaurant file servers and terminals to resolve software/connectivity issues in a fast paced environment ensuring minimal down time. My team will also connect to client database servers and investigate/troubleshoot data issues using SQL scripts.

Dallas/Fort Worth Area

Responsible for POS and shelf signage for 400+ products placed in Military Commissaries throughout the world. By maximizing the full functionality of the in-house software, Quark, I was able to reduce the time needed and resources used to produce signage. Dunham & Smith went from 4 staff manually producing signage in 1 week to myself producing same in 8 hours and outsourcing fulfillment digitally on to DeCA approved pre-printed shells. All this was done while eliminating errors because work was done by importing product data as opposed to manual data entry.

Reconciled Media Invoices for multiple clients / multiple media outlets against agency client purchase orders using Harris/EAS suite of products.

Managed non-domestic network services for AOL International. Created a 24/7 Network Operations Center team with initially 3 staff covering AOL Canada, UK, Germany, Netherlands and France. This was grown to include AOL Switzerland, Spain, Brazil, Mexico, Japan and Hong Kong, but doing so by the addition of just 2 more staff. Worked closely with international partners to create, document and communicate all procedures (Service Level Agreements basically) to the AOL International staff and relevant Project Managers. This ”technical” documentation was created using HTML, MS Word, MS Publisher, MS PowerPoint and Visio (network diagrams).