I am an experienced Director specialising in Service Management, Service Delivery, Client Relationships, Sales & Commercial Leadership. I have over 20 years of cross-industry experience covering both private and public sector verticals.During my career, I have been successful in overseeing the design, implementation and continuous improvement of service management practices within fast-paced ecosystems, pioneering service delivery excellence through customer focus and innovative customer journeys, developing strategic partnerships to enable long-term revenue growth and exceeding expectations set by senior stakeholders. Professionally, my recent employment includes taking the role of Sales Director with OSE European Limited, a UK, European and International Logistics Solutions Provider. Following a short career break, I am delighted to have joined Morrison Data Services, managing strategic client relationships and driving value for customers and the business.Specialties: Business Strategy, Business Continuity, Client Relations, Customer Journeys, Customer Satisfaction, Service Delivery Management, Contract Management, Incident & Problem Management, Training Design and Delivery, P&L Accountability, Sales & Marketing, Audit & Compliance, People Leadership, Global Revenue Growth, Strategic Planning, Stakeholder Communications.Career Highlights:- Full accountability for P&L, sales, marketing, customer engagement and operational activity for a multi-million-pound growing business with operations in UK and Europe-Client base growth of 30% across a broad spectrum of industries covering automotive, pharmaceutical, aerospace, oil and gas and high-end retail-Delivered profitable revenue growth of 170% against the challenging backdrop of the Covid-19 pandemic and Brexit-Achieved a 100% resolution rate for high-level escalations and acquired Industry-leading CSAT scores of 93%.-Successful in-life ownership and retention for portfolio of strategic FTSE 100 and Public Sector clients with a TCV in excess of £100million