Rob Jackson Email & Phone Number

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, England, United Kingdom

Morrison Data Services is a division of MGroup Services the leading essential infrastructure services provider operating within water, energy, transport and telecommunication sectors across the UK & Ireland.My role involves building and managing valued relationships with strategic and key corporate clients throughout the energy and water sectors.

Newcastle Upon Tyne, England, United Kingdom

• Held full accountability for P&L, sales, marketing, customer engagement and operational activity for a multi-million-pound growing business with operations in UK and Europe
• Successfully grew the client base by 30% across a broad spectrum of industries covering automotive, pharmaceutical, aerospace, oil and gas and high-end retail
• Planned and delivered profitable revenue growth of 170% against the backdrop of the Covid-19 pandemic and Brexit
• Developed innovative new revenue streams across air and sea, significantly contributing to high-margin revenue growth
• Fostered new strategic partnerships with third parties to extend and enhance service offerings
• Initiated key partnerships with HR, IT and Marketing functions and collaborated with H&S audit to achieve compliance

Newcastle Upon Tyne, England, United Kingdom

• Responsible for driving strong revenue growth and building sustainable and long-term client relationships
• Optimised and developed customer journeys and evolved sales strategies to increase profit margins
• Achieved an effective 100% resolution rate for high-level escalations, protecting brand image and client loyalty
• Implemented creative marketing strategies using business networking and social media tools
• Delivered a new sales and service strategy which increased spending across the customer base by circa 20%

• Motivated and supervised a diverse team of Service Delivery Managers, accountable for client relationships and in-life service management for millions of subscribers
• Achieved a net promoter score averaging 72 through customer service excellence
• Accountable for mobile, fixed line and IT services to strategic clients within MCS, private and public domains
• Spearheaded P&L reviews, ensured adherence with contractual targets and realised new efficiency opportunities
• Maximised profitability whilst also meeting total contract value legislation requirements within the industry
• Set clear strategic direction for business service management and improved recruiting strategy to hire top talent

United Kingdom

Responsible for leading a team of Service Relationship Managers, building great relationships and delivering mobile and fixed services to a portfolio of strategic Enterprise clients, ranging from manufacturing, transport infrastructure, academia to government and public servicesManaging a multifaceted virtual team, delivering service excellence and cost.

United Kingdom

Responsible for building and maintaining valued relationships with O2’s Strategic and Key Accounts, working with all levels within the customer organisation including Board level decision makers.Managing a virtual team of product and project managers together with technical specialists to ensure quality of service and maximisation of opportunities to.

Led a team of 6 national training managers and improved people satisfaction successfully by 31%.

Bsc (Hons), Psychology, 2:1

Education record

Education record

Artificial Intelligence for Business Leaders Introduction to Artificial Intelligence Developing Commercial Acumen Leading with Emotional.