1st Line support for 160 users 1st Line support for 13 Servers and 6 Terminal Servers1st Line support for 12 branch Internal Comms per branch cabling,switches,routers, WiFiServer Manager monitering liaising with third party service and line providersHardware build and maintenance Axel RDC, Laptops, Notebooks, Ipads.Server ManagementActive DirectoryMicrosoft Azure   Exchange user maintenance Outlook support Barracuda Mail Laundry servicePFSence Security & VPN managementGroup policy maintenance printers Group printer maintenance via PrintserverUser maintenance via DCserverERP BisTrack support and maintenance 1st line support. ERP BisTrack administration support Webtrack administration EE Mobile phone support - JamF Pro, JamF Radar & Apple BMPhone system support x3 different platform's (BT cloud, Avaya & BCM)Cannon Printer service contact per branch and per machineThermal printer maintenance Card Machine maintenance Third party software support branch level and financial Nemisis driver / Lorry software Explore 7 vehicle tracker softwareFusion Kitchen software CCTv maintenance and control 2 separate system'sNew- Kelio, BT Cloud, Cyber Essentials, Phocas, JamF Pro, Apple BM, Archiver.

(Project started 18/2/2013) http://www.beesleyandfildes.co.uk/ Responsible for all Concept, Design of Homepage, Product Result Page, Product Details Page (16,000 products), General content pages (850 categories), Images (20,000), Product detail, Banners, Google Analytic & Social Media (manage both Facebook & Twitter accounts) Also responsible for second web site Colin Myers Timber http://www.colinmyerstimber.co.uk/ in 2015 added E-Commerce Platform ,Postage Functions & Review section to both B&F and Colin Myers Web site (Completed an went live 09/5/2014). Websites currently attracts in excess of 30,000 visitors per month. Sales from 57k 2013 to circa 300k 2017.

2005 -Full SWOT analysis of all business functions, Sales/Operations/Purchase UK & Baltic’s2005- Implemented the Company chain of custody accreditation, (FSC/PEFC) with regard to certification and environmental procedures.2006- Implemented first official stock take using manual system 98% reconciliation. 2006-Conceived idea for a Bar Coding product system implemented 2011.2006 – Sales interrogation, Data base analysis, Product & Location targeting2007- Health & Safety Committee Chairman.2008- Introduction of Product codes & Product Groups for Sales & Forecasting2007-2012- Managed & controlled all types of Data analysis, creating daily, weekly & monthly KPI information.2011- Created key marketing literature for significant industry trade publications.

1995-1996: Managed and implemented the Branch Re-Development Program. .1996-1997: Call Centre Manager developed and mentored a team of four, cold calling lapsed customer base for whole of Wales.1997-1998: Trained to be a trainer, on the main Sales Order Entry/Purchase system and trained employees (200+) national role.1998-1999: As part of a team facilitated in acquired Business integration.1999-2000: Implemented Integration of Capital Pricing Policy with regard KPI’s in a National Role 2000-2001: Developed a Stock management program, which achieved Stock rotation & movement of surplus stock between 17 branches in South West Wales reducing the capital employed2001-2002: As part of a National team took part in the development of Area Audit of Business Systems.2002-2003: Pricing/Terms development Manager for Central & Wales insuring correct pricing policies were implemented onto branch systems.2003-2005: Managed & controlled all types of Data analysis and Area Administration for up to 15 branches coupled with conception & building of many training/development & meeting modules using Microsoft PowerPoint.

1989- 1990 Sales Office Manager Responsibility for maximising customer sales1990-1993 Assistant Branch Manager – Shared responsibility for daily branch operation.1993- 1995 Branch Manager - Along with the sales, purchasing, distribution, warehousing and staff costs in accordance with policies, principles, and procedures established by the Company. Leading and motivating the team to provide a high degree of customer service.

Started as yard assistant, which developed into Driver then Foreman & Transport manager. I quickly found that I was gaining confidence within the customer service sector and moved into a more senior role trying both internal and external sales jobs. This sales background gained me a large customer portfolio and recognition from other merchants within the locality. It was then I was targeted as a potential manager for a major player in the builders merchants sector. Grahams Builders Merchants.