Rob Jones Email & Phone Number

New York, Ny, Us

Responsible for leading the development and implementation of a framework and best practices that provides a horizontal view of data risk management across the first line of defense. Additionally, I will work with other GDRM teams, business management, Legal, Controls Management, Internal Audit, and other CCOR teams to translate GDRM strategy and goals across the firm’s clients, products, and regions

Charlotte, Nc, Us

Data architecture lead where I was responsible for assessing the risk associated with how data was managed--from collection through to transformation, distribution, and consumption from the originating systems of record, data lakes to decommissioning ensuring the rules, models, policies, and standards that govern the data and its flow in data systems and organizations did not expose the firm to any regulatory, compliance or operational risk. • Conducted a thorough analysis of the company’s change management processes to identified control gaps in how the 1LOD failed to account for data management in the build process which resulted in the opening of a 2LOD identified Issue.• Collaborated with the 1LOD to ensure the firm's metadata program was well-documented, easily discoverable, and aligned with business objectives. As well as, including continuous monitoring and improvement processes to maintain data quality, integrity, and compliance over time.• Ensured that as the 1LOD designed a system’s architecture, that there were frameworks and tools in place to capture, store, and manage metadata. This includes selecting appropriate metadata repositories, data catalogs, and integration with data governance tools. This included ensuring systems were designed to be scalable to handle metadata at scale, considering future data growth and the need for robust metadata management as the system evolves.• Helped standup the company’s data risk organization, including establishing the tactical and strategic plans, purpose, taxonomy, roles and associated responsibilities• Managed risk officers in executing Target Risk Assessments, Testing, and Monitoring to identify compliance and operational risk gaps.• Governed the risk identification process and educated business partners on laws and regulations.• Implemented Thematic Analysis process to report and escalate risk issues, leading to improved risk management.

Charlotte, Nc, Us

• Assessed workflow tool functionality against business needs for Anti-Money Laundering oversight.• Conducted QA on Quality Monitoring reporting for AML controls in Global Technology and Operations.• Led detailed requirement sessions for business and technical teams, ensuring alignment and clarity.• Identified and mitigated the operational risk associated with a platform transition.

Charlotte, Nc, Us

• Led the development of an organization at Bank of America to respond to regulatory demands for Recovery and Resolution Planning.• Leveraged metadata management to support Recovery and Resolution Planning (RRP) by ensuring accurate tracking of financial data, account structures, and customer information, enabling efficient decision-making and seamless regulatory reporting during potential financial distress or resolution scenarios.• Conducted exercises against the company's Living Will to ensure credible resolvability and adherence to industry rules.• Worked closely with risk partners to interpret financial regulations like Dodd-Frank for yearly submissions.• Led the standup of the technical routines for the new FDIC 12 CFR Part 370 rule to ensure the firm is in compliance by managing and maintaining accurate metadata for deposit accounts, enabling timely and accurate calculation of deposit insurance coverage within regulatory timeframes.• Served as a Challenger for several Operational Excellence processes within Enterprise Resiliency to ensure Process Owners were thinking about how their processes truly work and the value if offers to their respective customers as well as the risk associated with their processes.

Charlotte, Nc, Us

• Developed and implemented cloud governance frameworks to ensure data security, compliance, and proper management of cloud resources, optimizing usage and cost efficiency while maintaining adherence to industry regulations and organizational policies.• Led operational readiness efforts for the Software Defined Infrastructure (SDI) initiative at Bank of America.• Developed action plans to support audit, operational efficiencies, and release activities.• Identified and mitigated potential cloud migration risks through proactive risk management strategies, including continuous monitoring, data analysis, and cross-functional collaboration, reducing operational disruptions and ensuring business continuity.• Spearheaded process improvement initiatives by analyzing workflows, identifying inefficiencies, and implementing streamlined solutions, resulting in a 20% increase in operational efficiency and reduced processing time.

Charlotte, Nc, Us

• Regulated and oversaw the Consumer Bank Change Advisory Board (CAB), reviewing technology changes to ensure adherence to enterprise standards, processes, and procedures, ensuring compliance and alignment with organizational change management protocols.• Utilized institutional knowledge to identify potential collisions and scheduled change implementations based on severity.• Developed and owned the change management methodology in Consumer Bank, coaching staff through impactful changes.• Reviewed LOB scorecards to ensure key performance indicators (KPIs) and targets for Change are being met and work with the business to understand resulting factors if targets are not met.• Led the Consumer Bank user acceptance testing (UAT) and deployment activities for the Change Management function in support of the Remedy rollout, which includes ensuring all testers are well versed in the tool, assigned scripts are tracked, executed, defects resolved and establishing communication methods, escalation paths and staffing for onboarding.

Charlotte, Nc, Us

• Managed software release processes, ensuring smooth delivery of updates and infrastructure changes.• Identified and resolved issues impacting code deployment, coordinating triage calls with project teams.• Implemented efficient code management processes to streamline release cycles.

Charlotte, Nc, Us

• Managed resolution in multiple virtual technical disciplines to quickly analyze information for cause of failures.• Analyzed problem trends to identify common failure characteristics and recommend improvements.• Led Root Cause Analysis meetings using Six Sigma tools to prevent problem recurrences.• Acted as liaison between Senior leadership, business partners, and Enterprise Domain during triage events.

Charlotte, Nc, Us

• Established improvement processes and tracking tools to maximize associate impact on business.• Created and implemented a new training website for efficient onboarding of new associates and contractors.• Oversaw budget, monitoring costs, and resource allocation within the team.

Charlotte, Nc, Us

• Provided technical analysis in data network planning, engineering, and design for Bank of America.• Executed change controls and troubleshooted issues arising from changes to ensure quality service.• Coordinated the implementation of products, services, and operational solutions for business partners.

• Taught various IT courses in Avaya regions, including Network+, Security+, A+, MSCE, and CCNA.• Designed hands-on labs and practical exercises to reinforce key concepts in operating systems, networking, and programming languages, increasing student engagement by 40%.• Customized curriculum based on student skill levels and industry trends, ensuring relevance and alignment with certification standards such as CompTIA, Cisco, and AWS.• Developed and ensured quality assurance for new course curriculums.• Installed and maintained computer labs in multiple states, configuring operating systems and network printers.• Achieved a 100% certification success rate with a two-test option.

• Planned and deployed Active Directory across Virginia Beach campus.• Developed technical training programs in network administration and cybersecurity.• Designed hands-on labs to enhance student engagement and reinforce key concepts.• Customized curriculum based on student skill levels and industry trends.• Achieved a 95% certification success rate.• Mentored students on career paths in IT, offering guidance on certifications, job search strategies, and professional development.

• Established networked systems and mapped layout using Adobe Photoshop.• Configured and supported various network devices and servers for 200+ users.• Monitored network performance, identifying and resolving bottlenecks for 25% data throughput improvement.• Configured and administered Windows Server and Linux environments, including Active Directory, DNS, DHCP, and file servers, to support seamless network operations.• Maintained and enforced network policies, user permissions, and access controls using Active Directory, improving data security and compliance with company policies.

Washington, Dc, Us

• Upgraded and maintained workstations at Bachelor enlisted quarters, ensuring optimal performance and minimizing downtime.• Supervised junior personnel in seamanship, boat handling, knot-tying, and safety procedures for efficient task completion.• Trained in firefighting, damage control, and emergency response to ensure ship safety and security.• Formally trained in Operational Risk Management to identify potential hazards, assessing risks, and implementing controls to reduce those risks in routine tasks such as deck maintenance or small boat handling to high-risk operations like anchoring in adverse weather or conducting search and rescue missions.

Systems Administrator Certification

Computer Electronics Technician Certification