Operational oversight for the Life Sciences and Oncology/Genomics market segments within the Watson Health division of IBM, focusing on implementations cost management, SaaS backlog tracking and reporting, business success metrics reporting and process improvement.

Working with the Operations and Business Optimization team supporting Watson Health, focused on operational support, process improvement and resource planning across multiple organizational market segments.

Reporting to, and supporting the Assistant Dean for Business & Finance, responsible for cross functional business administration support for Human Resources, Finance, Information Technology and Business Intelligence/Institutional Research.

Reporting to the Department Chair and responsible for all aspects of administration for the SCU Department of Music.• Hiring and contract management of up to 40 part-time instrumental faculty per quarter, maintaining the entire Private Instruction program within budget.• Academic administration for the department, including class scheduling and space assignment, student record management, scholarship auditions, student awards, quarterly adjunct faculty search coordination and… Show more Reporting to the Department Chair and responsible for all aspects of administration for the SCU Department of Music.• Hiring and contract management of up to 40 part-time instrumental faculty per quarter, maintaining the entire Private Instruction program within budget.• Academic administration for the department, including class scheduling and space assignment, student record management, scholarship auditions, student awards, quarterly adjunct faculty search coordination and general office administration.• Facilities management and equipment maintenance for 2 music department buildings• Overhauled the departments Private Instruction Lesson program by reengineering the hiring process from set time contracts to time-sheet based contracts, allowing the maximization of budgeted hours.• Managed annual department budget, multiple grants and endowments; ensuring all invoices and professional services costs were dealt with in a timely manner.• Customer services contact for existing students, family tours, information dissemination and follow-up with prospective students and performers.• Management of year-end budget balancing and planning utilizing Peoplesoft Financials.• Staff and student worker timesheet management and approval.• Awarded the 2012 Nancy Keil Service Excellence Award. Show less

Reporting to the Executive Director,, responsible for the smooth operation of rehearsals and performances for six orchestral ensembles and three flute choirs. Responsible for the setup and running of all rehearsals and concerts, including music distribution, equipment transportation & venue setupManage sectional coaching staff and substitute musicians ensuring accurate time logging and pay details for each orchestraMaintenance of the ECYS music library, including sourcing of music… Show more Reporting to the Executive Director,, responsible for the smooth operation of rehearsals and performances for six orchestral ensembles and three flute choirs. Responsible for the setup and running of all rehearsals and concerts, including music distribution, equipment transportation & venue setupManage sectional coaching staff and substitute musicians ensuring accurate time logging and pay details for each orchestraMaintenance of the ECYS music library, including sourcing of music and distribution to musicians Show less

Reporting to the Managing Director and responsible for recruitment and outsourcing business development in the IT manpower sector.• Developed the strategy and won selection as sole Master Vendor for Hewlett Packard Malaysia’s outsourcing of contract manpower, increasing our contract manpower in Malaysia by 40%.• Implemented new programs for an outsourced support team, improving service levels and team performance. SLA results rose from ~70% to 93%.• Developed and established… Show more Reporting to the Managing Director and responsible for recruitment and outsourcing business development in the IT manpower sector.• Developed the strategy and won selection as sole Master Vendor for Hewlett Packard Malaysia’s outsourcing of contract manpower, increasing our contract manpower in Malaysia by 40%.• Implemented new programs for an outsourced support team, improving service levels and team performance. SLA results rose from ~70% to 93%.• Developed and established Datacraft Asia as a new key account. Created two on-site teams for Datacraft – a ten-person helpdesk, and a programming team expatriated from India, including immigration and visa requirements. Show less

Customer service roles covering all aspects of IT technical support. Responsibilities included both remote and desktop support, NT server administration, Outlook server administration and Netware administration. • Department of Health (New South Wales, Australia) – management of helpdesk SLAs and achievement of a 98% compliance. Escalation point for problematic calls and VIP users.• Compaq Computer Australia – provided 1st & 2nd level support to multiple customers across multiple… Show more Customer service roles covering all aspects of IT technical support. Responsibilities included both remote and desktop support, NT server administration, Outlook server administration and Netware administration. • Department of Health (New South Wales, Australia) – management of helpdesk SLAs and achievement of a 98% compliance. Escalation point for problematic calls and VIP users.• Compaq Computer Australia – provided 1st & 2nd level support to multiple customers across multiple technologies and platforms. Show less

Responsible for business development and recruitment for a boutique IT contract staffing organization focused in both commercial and government business sectors.• Successfully prospected and on-boarded 4 new major outsourcing accounts• Increased pool of candidates by both marketing and referral programs giving the company a more diverse technical offering to customers.

Enterprise account management role for one of the world’s largest IT Systems Integration companies, focusing on the manufacturing sector.• Major win with Case Corporation for the scoping, installation and support of a $2.4M HP Unix system.• Successfully renewed professional services contracts with local manufacturing customers.• Responsible for relationship management between IT Vendors and customers to ensure ongoing business opportunities.