Robert Kimber Email & Phone Number

Castaways Beach, Qld, Au

Broadmeadows, Vic, Au

Senseful is a small boutique consultancy and website owner. We provide value through short term engagements to businesses using our technology experience to provide solutions for those common and not so common issues or needs that require someone to help a business over a hurdle, to get started or just need some guidance facing a new or different type of challenge. Such high-level skills include advice on technology strategy, merger and acquisitions but also include in depth capabilities in Salesforce CRM.

Morwell, Vic, Au

Accountable for all major, enterprise-wide transformation initiatives

Collingwood, Victoria, Au

Initially established the Project Office and Program Management structure and capability. The role leads the design and execution of the transformation initiatives of the bank for business, digital and technology. This includes all transformation program management, governance and execution, PMO, transforming enterprise processes via operational excellence, and delivering our customer's digital channels. Example of major programs delivered include Open Banking, Voice Biometrics, Mobile App and Internet Banking enhancements, total replacement of the bank's website, and an uplift in internal operation capability and customer experience via the deployment of Microsoft Dynamics 365 CRM.

Working with two of the states top performing Superannuation companies as a strategy consultant on their integration plan post merger activity. Objectives and outcomes of the engagement included plans for IT organisation structures, the technology strategy and a fully documented two year roadmap.

Melbourne, Victoria, Au

As the CIO of Computershare in this region, I was responsible for the company’s IT Assets across all functions, while maintaining compliance with all industry and security standards and regulations. P&L responsibility was for a budget of over $30M, and I oversee, and passionately engage with, my IT staff of more than 160. Notably, I spearheaded major transformational change initiatives while overseeing regional and global programs of work which serve over 2000 users across 10 locations.Key Successes:✔️ Developed IT strategy and capability for all services proffered to clients and end-users, engaging support across a complex global environment and serving as subject matter expert on a regional investment board.✔️ Designed and established a globally adopted technology planning and delivery function which is responsible for budgeting, planning, architecture, design, and delivery of all IT infrastructure.✔️ Made OPEX improvements of 8+% over 2 years to achieve stretch targets annually.✔️ Adopted a modern technology stack to work with legacy systems via continual deployment, notching notable uplift in compliance and reduction in risk.✔️ Led the technology stream on multiple M&A opportunities.

Melbourne, Victoria, Au

As General Manager of Technology Planning and Delivery, I served as the company’s Program Manager for adopting Cloud technologies, utilising Office365, Mobility, and Azure solutions. Tasked with establishing a strategy, architecture, and delivery function responsible for an uplift in architecture, planning, and deployments, I led the drive for process improvement and transformational change. While responsible for a $6M CAPEX budget and a team of 30 dedicated technicians spread across architecture, database, server, network, and storage functionalities, I also led Business Continuity and Disaster Recovery planning, including the firm’s annual exercise.Key Successes:✔️ Created a strategic model, which was deployed globally, for process ownership, management, and improvement across infrastructure delivery, service operations, and application support, including associated structural changes, while holding line on resource expenditures.✔️ Developed a charge back model via cost allocation system for IT budget for the multiple business lines serviced. This was globally adopted, which more than doubled the effectiveness of program delivery for timeliness and quality within infrastructure and operations.

Melbourne, Victoria, Au

As Regional Infrastructure Manager I drove change and transition to a service delivery focus while rebuilding trust through improved processes and service offerings, which included the establishment of a Project Management Office. My team of 70, in addition to offshore operations in Philippines and India, worked on the associated restructuring and re-alignment of infrastructure teams based on ITIL framework.Key Successes:✔️ Implemented a cost transparency for the multiple businesses, establishing a usage-based recharge model.✔️ Refined change management governance, implementing defined Asset Management, Capacity Planning, and Availability Management processes.✔️ Increased availability from 99% to 99.99% and change success from 50% to 90% within 2 years, while achieving an 11% reduction in staff and a 20% reduction in IT CAPEX.

Melbourne, Victoria, Au

Charged with transitioning service operations, support, and the service desk into a service delivery centre, I led a team of 40 which supported over 100 applications. Serving as member of the strategic management group, I was responsible for prioritising business initiatives across the region. During my tenure, the company saw budget savings in each year through reduced headcount, while I endeavored to build a culture of visibility and accountability. A successful outcome was the adoption of ITIL across all of IT in the region, which led to adoption in all other regions.This resulted in 90% reduction in major incidents and improved levels of service for all business lines and clients.Key Successes:✔️ Facilitated third-party review of processes through a Process Maturity Assessment, implementing findings across Service Delivery function and Business Services teams, resulting in a 70% reduction of major outages over 6 years.✔️ Developed and published Service Level Agreement for governance across all businesses.✔️ Major Incidents reduced by 90% per month

Melbourne, Victoria, Au

Leading a team of 40+ program delivery professionals we were able to advance adoption of digitisation and lean processes across the customer service and operational areas, Finance, Human resources and customer sales and relationship management. This included a major uplift of internal capability via a technology and process renewal program across operational areas. Successfully addressing previous key business stakeholder relationship issues was also a focus for an initial period of time.

Melbourne, Victoria, Au

Leading a small team of CRM specialists we implemented the global deployment of Siebel CRM across Australia, USA, Canada, the UK, and Germany. Using a product-centric approach, I managed the entire multi-year program, establishing a new development approach focused on rapid deployment and prototyping future builds, as well as spearheading the design and implementation of integration, vendor negotiation and management and program budgets.Working with the Sales Management and Relationship Management Executive of each region the outcome was successful adoption of new Sales and Customer Relationship methodologies and processes driven by the in built technology capabilities. An additional enabler was the delivery of a consolidated customer revenue model across the multiple business lines and across the global regions.

Melbourne, Victoria, Au

Project manage global deployment of CRM across number of regions

Melbourne, Victoria, Au

Global deployment. Siebel CRM designs, installation, configuration, integration.

Austin, Texas, Us

Professional Services Senior Consultant working directly with customer's implementations or in bid management/tenders focussing on architecture, business analysis, configuration and implementation, and specialising CTI.

Melbourne, Victoria, Au

Specialist technical resource focused on Call Center solutions including IVRs and CTI

IBM Mainframe OperatorSenior Helpdesk OperatorOperations AnalystProgammer - Cobol, Dunnn and Bradstreet Financials

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Certificate Of Management, Management

Dilpoma Business, Frontline Management

Graduate Certificate Business, Information Technology

Education record