Rob Kiser Email & Phone Number

Fremont, California, US

• Perform installations, maintenance, repair and upgrades to Sapphire metal 3D printers.
• Perform mechanical, electrical and electronic troubleshooting and perform root cause analysis.
• Create maintenance cases and work orders using Salesforce and JIRA.
• Use of Agile to locate and acquire spare parts, prints and procedures.
• Provide remote Technical Support to fellow Service Engineers.
• Manage on site spare parts, PM kit inventory, test equipment and one Service Engineer.

Eindhoven, North Brabant, NL

• Perform installations, maintenance and upgrades to MetalFab Laser additive manufacturing systems.
• Perform final system installation acceptance via production of acceptable Site Acceptance Test (SAT) builds.
• Perform user system operation; familiarization and consumables procurement training.
• Report identified hardware and software issues for solution and improvement implementation.
• Provide technical support to customers, Sales team and fellow team members in Service and Applications.
• Ensure all customer concerns are entered into the Sales/Support database and managed to final resolution.

Lübeck, Schleswig-Holstein, DE

• Perform installations, maintenance and upgrades to Selective Laser Melting additive manufacturing systems.
• Perform final system installation acceptance via production of acceptable Site Acceptance Test (SAT) builds.
• Perform user system operation; familiarization and consumables procurement training.
• Report identified hardware and software issues for solution and improvement implementation.
• Provide technical support to customers, Sales team and fellow team members in Service and Applications.
• Ensure all customer concerns are entered into the Sales/Support database and managed to final resolution.

Rehovot, IL

• Maintained and performed preventative maintenance on EOS M270 and M280 metal powder-based 3D printers.
• Maintained and performed preventative maintenance on EOS P730 and P800 polymer powder-based 3D printers.
• Monitored and maintained much of the site’s operational facilities equipment and ancillary support equipment.

Mölnlycke, SE

• Performed installations, maintenance and upgrades on Electron Beam additive manufacturing systems.
• Perform final system installation acceptance via production of Site Acceptance Test (SAT) builds.
• Performed applications assistance to Aerospace and Medical customers with Titanium and Inconel 718 metals.
• Trained new operators in the use of the Electron Beam Melting systems, file preparation and user maintenance.
• Provided technical support to customers, Sales Team and fellow Service Engineers.
• Identified hardware and software issues in the Field and offered solutions and improvements.

Natural Sciences

Business Administration And Management

Heat Transfer & Electrical Technology

Electronic Warfare Systems Specialist

Tactical Electronic Reconnaissance & Radar Warning Receivers