Rob Kiser Email & Phone Number

Fremont, California, Us

• Perform installations, maintenance, repair and upgrades to Sapphire metal 3D printers. • Perform mechanical, electrical and electronic troubleshooting and perform root cause analysis.• Create maintenance cases and work orders using Salesforce and JIRA. • Use of Agile to locate and acquire spare parts, prints and procedures. • Provide remote Technical Support to fellow Service Engineers. • Manage on site spare parts, PM kit inventory, test equipment and one Service Engineer. • Perform machine operational and safety training. • Create new and correct existing procedures.• Perform Process technician duties when Process builds require printing for various qualification standards.

Eindhoven, North Brabant, Nl

• Perform installations, maintenance and upgrades to MetalFab Laser additive manufacturing systems.• Perform final system installation acceptance via production of acceptable Site Acceptance Test (SAT) builds.• Perform user system operation; familiarization and consumables procurement training. • Report identified hardware and software issues for solution and improvement implementation.• Provide technical support to customers, Sales team and fellow team members in Service and Applications.• Ensure all customer concerns are entered into the Sales/Support database and managed to final resolution. • Perform timely completion of Service Reports and updates to service ticket database entries. • AutoDesk CAD viewer for troubleshooting and system part requisition.

Lübeck, Schleswig-Holstein, De

• Perform installations, maintenance and upgrades to Selective Laser Melting additive manufacturing systems.• Perform final system installation acceptance via production of acceptable Site Acceptance Test (SAT) builds.• Perform user system operation; familiarization and consumables procurement training. • Report identified hardware and software issues for solution and improvement implementation.• Provide technical support to customers, Sales team and fellow team members in Service and Applications.• Ensure all customer concerns are entered into the Sales/Support database and managed to final resolution. • Perform timely completion of Service Reports and updates to service ticket database entries. • AutoDesk CAD viewer for troubleshooting and system part requisition.

Rehovot, Il

• Maintained and performed preventative maintenance on EOS M270 and M280 metal powder-based 3D printers.• Maintained and performed preventative maintenance on EOS P730 and P800 polymer powder-based 3D printers.• Monitored and maintained much of the site’s operational facilities equipment and ancillary support equipment.

Mölnlycke, Se

• Performed installations, maintenance and upgrades on Electron Beam additive manufacturing systems.• Perform final system installation acceptance via production of Site Acceptance Test (SAT) builds.• Performed applications assistance to Aerospace and Medical customers with Titanium and Inconel 718 metals. • Trained new operators in the use of the Electron Beam Melting systems, file preparation and user maintenance.• Provided technical support to customers, Sales Team and fellow Service Engineers. • Identified hardware and software issues in the Field and offered solutions and improvements.

Natural Sciences

Business Administration And Management

Heat Transfer & Electrical Technology

Electronic Warfare Systems Specialist

Tactical Electronic Reconnaissance & Radar Warning Receivers