Rob L Email & Phone Number

Marlborough, Ma, Us

Marlborough, Ma, Us

Austin, Tx, Us

• Partners with marketing team to develop, update, and implement marketing collateral for the sales force team. • Effectively builds, maintains, and improves established customer network, increasing sales and solidifying long-term customer relationships.• Drives strategic partnerships through monitoring all marketing avenues.• Develops, implements, and supports new customers contributing to over $5 million in sales.• Partners with Sports Medicine Sales Group consisting of 19 representatives, growing new and existing business.• Presents products to high-value stake holders in medical facilities (Orthopedic Surgeons, OR Coordinators, nurses, material managers, finance personnel). • Maintains an exceptionally high rate of customer satisfaction and retention through effective relationship management, timely problem resolution, and personal attention to individual account needs and concerns.• Successfully achieved 1H 2021 quota (102% to plan) and exceeded 2019 quota (112% to plan).

• Partnered with Regulatory, Legal, Product Managers, R&D, Sales, Sales Training, Medical Education, and Pricing and Marketing Communications.• Assisted in onboarding new sales employees in Biologics.• Analyzed and prepared relevant competitive market data analysis.• Organized surgeon advisory board meetings to discuss the future of biologics, including REGENETEN implant.• Provided support for local and global marketing counterparts, collaborating with teams on forecasting, supply/demand changes, education, conference support, and Key Opinion Leader (KOL) support.• Developed training materials and supporting documents for new and existing products.• Facilitated management of Physician contracts and nurtured relationships.• Directed patient highlight video in 2019.

• Developed and nurtured relationships with physicians and facility personnel.• Exceeded 1H quota on the year at 113% to plan.• Managed and maintained inventory for territory.• Executed in-service trainings for physicians and staff on new products.• Participated in quarterly audits.• Traveled to national meetings with local Health Care Professionals (HCP), building business relationships and report.

• Developed marketing collateral for Sales Group, including brochures, web content, and tips and tricks aids.• Partnered with external developers, creating a Physician Tracking Website (rediscoveryourgo.com).• Pursued new business opportunities, attending national and international meetings.• Organized and ran sales trainings, including booking accommodations and transportation for both attendees and speakers.• Managed demo equipment requests and inventory.

• Developed complex and custom sales techniques, conveyed the advantages of outsourcing support, resulting in increased reliability and higher profits.• Became Subject Matter Expert (SME), answer all questions from sales force and medical facility staff/personnel on product requests, inventory disputes, order processing, and product collateral needs.• Partnered with Sales Reps to perform quarterly inventory audits, ensuring timely and accurate counts.• Collaborated with shipping services to ensure time-critical product delivery was met all across the U.S.• Presented sales analytics, trends, inventory trends, and shipping queries in weekly meetings to company executives.• Acted as the primary point-of-contact between Sales and our internal marketing, operations, production and legal teams.• Trained and mentored new rep hire training on internal systems, policies, and inventory management.• Created and implemented entry exam for new hires to test product both pre and post-training.• Managed Sales Support Specialist, assisting with order processing, work prioritization, inventory audits, and sales reporting.• Developed customized inventory reports from Fishbowl ERP system.

• Collaborated with team members in Lean initiative to improve kit-processing efficiency between Customer Service and the Distribution Center resulting in 35% increase of processed kits in only 2 weeks based on team's recommendations.• Partnered with Marketing, Inventory, and Quality Assurance to deliver metrics and define processes for the sales group.• Created, updated, and maintained training process documents.• Trained and mentored new and existing employees on work processes and ERP system.• Presented new information during distributor/sales rep trainings both on and off-site to 15+ individuals at each event.• Oversaw distribution of Loaner Kit requests, ensuring accurate orders and balanced limited inventory/high demand.• Elected to the Tornier All-Star team.