Rob Laros Email & Phone Number

Rotterdam, South Holland, Netherlands

Arnhem, Gelderland, Netherlands

Vianen, Utrecht, Netherlands

Utrecht, Nederland

• Responsibility for product development and operational product management for consumer video entertainment products & service portfolio for nearly 4 million customers; improved Net Promotor Score with >30 Pts, reduced Total Cost of Ownership, reduced customer facing issues• Management and HR responsibility for 6-7 professionals; improved engagement of the team from 72% to 86%• Ambassador and lead for VFZ’s sustainability program; realizing a saving of 41% energy consumption•… Show more • Responsibility for product development and operational product management for consumer video entertainment products & service portfolio for nearly 4 million customers; improved Net Promotor Score with >30 Pts, reduced Total Cost of Ownership, reduced customer facing issues• Management and HR responsibility for 6-7 professionals; improved engagement of the team from 72% to 86%• Ambassador and lead for VFZ’s sustainability program; realizing a saving of 41% energy consumption• Ownership of innovation- and CPE CAPEX budget and product roadmap; company strategy translated into clear product roadmap and aligned with relevant stakeholders on all levels of the organization• Led cross-functional teams of more than 50 people in development and go to market of high-profile projects; successful launch of next gen video platform and services eg. Media Box Next, Next Mini, App Billing and mobile app on 3rd party devices Show less

• Responsibility for B2B product development / innovation and product implementation• Management and HR responsibility for 10 professionals; improved engagement of the team by 17%• Ownership of innovation CAPEX budget and product roadmap; company strategy translated into clear product roadmap and aligned with relevant stakeholders on all levels of the organization• Successful launch of high-profile projects IPVPN Premium and Cloud

Utrecht, Netherlands

• Successfully expedited the processes of development, deployment and commercial launch of Replay TV and GO-Players for Film1, HBO, Fox Sports, Sport1• Initiated and drove UPC’s Field Testing Program in order to collect valuable customer feedback on new releases of Mediabox software functionality; field test output mandated significant realignment of development and release management strategy subject to 900K customers• Initiated roadmap governance program for ‘Product Management &… Show more • Successfully expedited the processes of development, deployment and commercial launch of Replay TV and GO-Players for Film1, HBO, Fox Sports, Sport1• Initiated and drove UPC’s Field Testing Program in order to collect valuable customer feedback on new releases of Mediabox software functionality; field test output mandated significant realignment of development and release management strategy subject to 900K customers• Initiated roadmap governance program for ‘Product Management & Innovations’ which has led to more synchronized planning, activities and better output between the various stakeholders Show less

• Responsibility for call reduction program with the clear objective to reverse a negative trend• Full program development, launch, implementation and governance to monitor and assess root cause for various call ‘streams’ like sales, usage, invoicing etc.• Achieved significant reduction in relative call volume by introducing clear measurements and actions among management stakeholders and successful launch of quad play proposition (KPN Compleet)

• Responsibility for Interactive Television portfolio for consumer market• Development of coherent vision, strategy and services portfolio for KPN Interactive Television, including product plans & roadmap• Initiation and coordination of innovation budget and programs; change and release planning• Initiated project Startover TV (KPN Gemist): delivered approved ‘Critical-To-Value’ requirements• Achieved successful commercial launch of new products & services: network PVR… Show more • Responsibility for Interactive Television portfolio for consumer market• Development of coherent vision, strategy and services portfolio for KPN Interactive Television, including product plans & roadmap• Initiation and coordination of innovation budget and programs; change and release planning• Initiated project Startover TV (KPN Gemist): delivered approved ‘Critical-To-Value’ requirements• Achieved successful commercial launch of new products & services: network PVR, multi-room (triple play) proposition, iTV Online. Introduced a more cost effective and user friendly remote control Show less

• Responsibility for deploying of KPN mobile network access points; 2500 mobile access points realized across the Netherlands in 3 year time frame• Management and HR responsibility for 15-30 employees including 2 team leaders; Management Team member• €45M annual budget under management; responsibility for exploitation of contracts with turn key contractors• Introduction of ‘Flexible Force’ appraisal system whereby contractors that performed well (on time, on budget) in a given… Show more • Responsibility for deploying of KPN mobile network access points; 2500 mobile access points realized across the Netherlands in 3 year time frame• Management and HR responsibility for 15-30 employees including 2 team leaders; Management Team member• €45M annual budget under management; responsibility for exploitation of contracts with turn key contractors• Introduction of ‘Flexible Force’ appraisal system whereby contractors that performed well (on time, on budget) in a given quarter, would get an advantageous position to win new contracts• Drove reorganization and rationalization process of Operations department which led to a reduction in workforce from 30 to 15 FTE Show less

• Responsibility for deploying of GSM and UMTS network access points; expedited entire process from radio planning to acceptance• Management of 15 project supervisors• Initiation and execution of master plan with all internal stakeholders

• Responsibility for designing logistics processes subject to the reorganization of Purchasing department• Created benchmark to assess costs of logistics which enabled KPN to compare external suppliers against internal costs• Defined business requirements for the implementation of Oracle ERP and online supply chain process

• Coordination of supply chain of mobile phones between Product Management and KPN Retail outlets

• Responsibility for accurate stock management • Placement of orders; follow-up of deliveries• Assessment process of suppliers• Implementation of new products: product specialist

Bachelor, Business Management

Engineering/Industrial Management

Mechanical Engineering