Rob Laughner Email & Phone Number

Led an IT transformation initiative to enable mass deployment of AMI meters to electric customers for a large North American Utilities client. This transformation touched all aspects of the meter to cash lifecycle to enable next generation capabilities for the collection, aggregation and billing of utilities customers. Highlights of the initiative included deployment of a new cloud based meter data management system, implementation of a new distributed intelligence platform and the integration with a new cloud based work and asset management system.

- Enterprise implementation for SAP work and asset management for 12,000+ end users- Worked across multiple operating groups to implement "readiness tracker" for morethan 3,000 business readiness items- Represented readiness status to program leadership on behalf of 60+ managers anddirectors- Established a short term, cross functional post go-live support organization to transitionfrom project team to steady state support

Denver

- Subject matter expert for an environmental management systems implementation at a major utilities client. - Implementation scope included the configuration and deployment of IHS Essential Suite across multiple states and operating companies. - I was involved with this project for the full development lifecycle and was responsible for leading and managing teams to ensure a successful delivery. - Ultimately my role in this project was to ensure that the system configuration aligned with business and technical requirements and to ensure a smooth transition to end users. - I was solely responsible for the design and configuration of both the chemical inventory and incident management modules, and played a major role in leading activities and managing teams for the design and configuration of air, GHG, waste, water, audit and compliance modules.- Additionally, I lead training activities for our internal team members, client admins and client super users for all modules in the system.

Denver, Co

- Business Analyst brought on to support the final stages of a Salesforce implementation at a major utilities client- Report Development: Responsible for developing and publishing standardized reports for several business areas including rebate processing, program management, Campaign Marketing, and performance tracking.- End User Training: Led training sessions on reporting functionality for 40+ program managers, hosted a virtual training session for campaign managers and held 1 on 1 reporting training sessions with business users across the implementation. - Deployment Support: Led the onsite end user deployment support for rebate processors. This included the supervision of 25 rebate processors the week of go-live.

Denver, Co

- Responsible for identifying and preventing claims overpayments through implementing human development initiatives, process changes, or system improvements. - Developed initiative quantification documents to realize more than $5 Million in SOW savings and bottom line client savings of more than $2 Million. - Coordinated client efforts to develop process documentation for a small systems change request.- Facilitated the development and delivery of a processor training initiative.- Hosted client meetings and director level status updates, and developed director level communications- Created project work plan to track initiative activities.

Denver, Co

• Developed a comprehensive list of warehousing facilities across a specific region for a major telecom company to be included in a pilot supply chain optimization initiative. • Managed the project plan, developed the project timeline, and worked with other team members to ensure that deliverables were completed on time.• Worked with Microsoft MapPoint to create warehousing location diagrams.

Denver, Co

• Sole resource for three project managers responsible for project tracking, developing predictive models, and supporting ad hoc analytical requests. • Conducted analyses surrounding agent performance, customer segmentation, customer satisfaction, customer churn, and various business processes. • Utilized Microsoft SQL Management Studio, Microsoft SQL 2003, Microsoft SQL 2005, and SAP Business Objects to conduct complex analyses across multiple servers using several databases. • Developed financial modeling templates for several pilot programs to realize a potential savings of $1.2 million. Projects include call process improvements, IVR improvements, remote access customer assistance, and customer notifications. • Developed sustainable reports around defective product tracking and impacts to customer satisfaction scores. • Documented 100+ SQL Logic Statements which can be used to manipulate client data for various analyses. • Client implemented an agent “connectivity checklist” program as a direct result of a customer churn analysis which recognized the need for a more structured troubleshooting procedure. • Client Implemented a wireless education initiative as a direct result of a wireless call driver analysis which recognized a significant increase in peripheral device setup related calls surrounding the holidays.

Ambridge, Pa

• Worked with Microsonic to improve manufacturing efficiency and reduce overhead for a hearing aid component.• Conducted a lean manufacturing analysis and researched several fixture prototypes.• Instituted a batch processing procedure which increased productivity levels by 50% and reduced cycle time by 50%.

Chicago, Il

• Split time between SAP release/ operations management and SAP disaster recovery teams.• Compiled best practices for various business functions and assisted with disaster recovery work plan.• Created and presented a disaster recovery presentation to 70+ employees. • SIR tracking using Lotus Notes Database Software.• Assisted with quarterly cutover timeline, and compiled cutover tracking scorecards using Microsoft Sharepoint.

Pittsburgh, Pa

• Conducted maximum capacity analysis for production system using machine bottleneck rates.• Performed system capability analysis and created product flow charts.• Outlined recommendations to improve product throughput and reduce system variation.

Brazil, In

• Designed a milling system for Antimony Sulfide.• Investigated powder milling techniques, wet milling system alternatives and powder transportation techniques.• Identified potential complementary products and analyzed competitors using Zepol Import Tracking Database.

Bs - Manufacturing Engineering

Bachelor Of Science (Bs), Manufacturing Engineering