Rob Ledbetter Email & Phone Number

Detroit, Mi, Us

Pontiac, Michigan, United States

* Lead and Oversee IT Projects: Manage the end-to-end delivery of IT solutions tailored for wholesale brokers, ensuring projects are completed on time, within scope, and on budget.* Client Relationship Management: Act as the primary point of contact for wholesale brokers, understanding their unique needs and ensuring that our IT services exceed expectations.* Strategic IT Implementation: Collaborate with clients to design and implement IT strategies that align with their business goals, driving efficiency and innovation in the mortgage process.* Quality Assurance: Ensure that all deliverables meet the highest quality standards, performing regular reviews and tests to maintain the integrity of the solutions provided.* Risk Management: Identify potential risks in project delivery and develop mitigation strategies to minimize impact and ensure smooth execution.* Continuous Improvement: Analyze project outcomes and client feedback to refine processes, improve service delivery, and enhance overall client satisfaction.* Resource Management: Allocate and manage resources effectively, balancing project demands with available talent and tools to optimize project outcomes.* Client Onboarding and Training: Oversee the onboarding process for new clients, ensuring they are well-equipped to leverage our IT solutions, and provide ongoing training and support as needed.

Clinton Township, Michigan, United States

* Overseeing network infrastructure and systems functionality.* Managing teams of technicians, systems engineers and other IT staff.* Expanded new business technologies * Develop IT policies and best practices.* Control costs and budgets regarding IT systems.* Resolve issues escalated by technicians and engineers.* Developed and expanded vendor relationships* Maintained a 2M budget

Bingham Farms

* Complying company budget and growth strategy.* Executing strategies to optimize company and asset growth.* Driving employees and leading performance reviews, to ensure engaged and skilled workforce.* Collaborating with leadership to build an environment of collective responsibility and accountability.* Ensuring adherence to key performance objectives to meet business and customer expectations.

Southfield, Michigan

* Managing resources to meet daily delivery schedules.* Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.• Providing guidance to subordinates on company goals and policy.• Looking after post sale client relationships.• Monitoring staff to ensure the prompt resolution to all client queries.• Managing staff induction, training, and performance reviews.• Building strong, lasting client relationships with clients. • Delegating tasks and responsibilities to appropriate personnel.• Spotting new client business opportunities.• Delegating responsibility and ownership of tasks to staff.• Building up a working knowledge of clients operating environment.• Conducting key client facing meetings.• Resolving conflicts within the project team.• Communicating complex technical concepts to clients.• Writing up service delivery reports.• Ensuring that projects are completed on time.

Detroit, Michigan

• Worked with various departments to integrate company needs into their Customer Service Billing Application.• Identify and coordinate with project managers to implement schedule deadlines for the project delivery.• Demonstrate functional business processes and understand cross functional areas.• Created and allocated work items for developers on various project releases.• Administered daily operations to ensure policies were adhered to and understood by development team.• Coordinate with management in understanding business requirements, process and functionality in depth.• Followed SDLC Methodologies

Madison Heights, Mi

Manged projects for Saflok/Kaba online systems worldwide. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve successful deployments. Drafted action plans and led meetings with department executives to review project status and proposed changes. Monitored team progress and enforced deadlines.Served as the single point of contact for project scheduling and changes.Developed slideshows and other forms of media to present project progress to the executive team. Partnered with Engineering and Field Operations to address customer related issues.Executed proof of concept implementations to validate product feasibility