Responsible for being a prime focal point for the Client relationship including focus on base account growth, managing business financials, identifying new opportunities for business growth. Program management and delivery on commitments, leading/motivating the delivery teams in support of the Client. Leading a strong IBM / Client governance model.

Work with GTS clients on their Digital transformation, mitigating challenges and introducing new technologies to help drive business outcomes. Building a faster more Agile IT with automation and AI.

Cross-tower delivery including technical leadership of all towers. Managing large client acquisitions, transitions, data center build out and application migrations for large financial institution. Delivery Architect for engagement team on contract renegotiation, focused on availability design, SLA risk assessment and reference architecture. Leader on large highly visible programs and acquisitions, Cloud migration, Cloud managed services, SLA management, patch management, infrastructure resilience validation and hardware refresh strategies. Simultaneously working revenue growth opportunities and cost management, focusing on cost take out with automation, data center management, hardware consolidation and Business process analysis and improvement’s. Effectively Leadership of large matrixed teams and global resources.

Service Delivery Management of Midrange tower including, Technical leadership of all Midrange and Cross towers ( Server, Network, Storage, Data center and Service Management ). Managing a highly virtualization server and storage environment with matrix-ed global resource teams. Responsible for SLA monitoring and management, Request for Service ( RFS ) and cost recovery management.

Team lead responsible for managing and technical direction of Middleware Engineering team. Our team was responsible for engineering and automating all software package installations for the middleware and operating system software components on the account. This automation was used in system provisioning and patch management. Driving consistence and efficiency into a large hosting environment.

Unix and Middleware System Admin for large Financial sector Account. AIX, Solaris Operating systems. Websphere, IHS and MQ. Focusing on Automation of patch installation, server build and MW product installation.

Installation, design and maintenance of robotic wafer handling, electronics hardware and software at customer sites within the semiconductor sector throughout North America, Europe and Asia. Provided 24 x 7 on site and remote customer support, managed customer action items, developed project plans to implement software and hardware upgrades to increase customer efficiency and marketability. Duties included training customers and colleagues on product integration, support, and maintenance of robotic wafer handling, hardware, and software.