In a manufacturing environment, performs the installation, configuration, and testing of software applications and upgrades. Performs the installation, configuration and testing of hardware upgrades. Performs preventative maintenance on PCs, printers, etc. as neededProvides end user support, guidance and training as needed for MS Windows based applications such as Word, Excel, PowerPoint, Outlook, and other business applications. Works with software and hardware vendors, third-party integrators, and other technical resources to troubleshoot and resolve software and hardware problems.Leads business process and system requirements gathering for assigned projects; verifies with end users that functional specifications meet their needs; works with third-party providers as needed to obtain cost estimates and validate proposed systems.Preserves security and confidentiality of passwords, configurations and other sensitive business information as required or encountered in executing job responsibilities. Looks for opportunities to optimize business processes through technical and/or procedural changes

Perform J2EE implementation services for major B2C & B2E web applications. You remember the State Farm commercial where the blonde says 'it must be true; it was on the Internet'? Well, before that, did you notice the phone app the gentleman was working on? I implemented that mobile app, along with about a dozen other SF mobile and web applications for customers and agents.

Instructor of Developmental Mathematics (MTH 0906)

Main Projects:1. Web based Solution Certification tool for all State Farm enterprise work efforts, used to review and certify efforts regarding infrastructure impact and adherence to industry practices2. Streamlined enterprise development processes to decrease time-to-market while maintaining quality and satisfying audit requirements Responsibilities:• Performed requirements analysis, developed requirements documentation, test plans, unit test cases and system test cases• Analyzed and provided operational governance needs of the 110+ SME groups associated with these applications. • Developed and maintained process and procedure pages, change requests, impact analyses, and guidance documents• Created and optimized questionnaire data space, negotiated purpose and wording with stakeholders, eventually consolidated 2000+ questions to under 500• As a liaison between Systems and Product Lines partners, initiated and conducted individual and collective meetings with SMEs from over 110 unique technical service areas, conducted SWOT sessions, and negotiated the complex needs of each against the overall needs of the enterprise • As a Scrum Master, met with share holders and senior developers in defining finished products, creating backlogs, and shepherding the developers on my project team. Performed research, created project documentation, mentored staff and otherwise removed all hurdles towards completion• Conducted functional walkthroughs and actively involved in the development of online Help and Job Aids for customers• Used Visio to define state diagrams• Implemented whole life cycle of QA Methodologies starting from Planning, Capturing, Creating, and Executing, Reporting and Tracking defects• Involved in Gap analysis, Data creation, Unit, and Functional test planning• Created and Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project

Main projects:Designed and developed browser-based financial reporting, including a self-serve dashboard design suite on a three-tier architecture utilizing both legacy and Oracle databasesManaged the reporting requirements of an acquired call Center company, liaison with power users and existing developers, developed databases and reports and conducted training, saving three months of anticipated development time Developed a site-centered end user reporting class using PowerPoint, and conducted end-user classes to over 500 employees, giving students site-specific instruction and saving over $1,000 tuition costs per studentCoordinated Y2K remediation and Sarbanes-Oxley mediation effortsDesigned and developed databases and customer-facing web dashboards for Activity Based Costing useDeveloped and maintained a enterprise warehouse inventory tracking database enabling analysts in the following tasks: replenishment; inventory flow strategies; inventory performance by location against plan; reporting for vendor analysis; analyze historical data against current trends to identify risk and opportunities; and investigation of inventory variances Responsibilities:Performed requirements analysis, developed requirements documentation, test plans, unit test cases and system test casesDeveloped and maintained process and procedure pages, change requests, impact analyses, and guidance documentsAs a liaison between business partners and Traditional IT, counseled partners on the data capabilities of the enterprise, and communicated partner needs to the large-scale database group. Implemented whole life cycle of QA Methodologies starting from Planning, Capturing, Creating, and Executing, Reporting and Tracking defects. Involved in Gap analysis, Data creation, Unit, and Functional test planning.Interfaced with Dun & Bradstreet software to provide General Ledger information and contributed to enterprise COB procedures

Provided full range of software support and applications development. Clients included: Northern Trust; Motorola; Illinois State Police; AT&T; ABN/AMRO; ProSource

Instructor of Business Statistics (OMIS 524); developed 8-week course for MBA candidates

Managed North American Renal Decision Support System, as well as developed many critical and reusable financial applications

site expert in 4GL language and Statistical Analysis