Certified PMI PMP and ASQ Six Sigma Green Belt with 30+ years of progressive experience in executive leadership, operations, production, process, and product portfolio management. Adept in a multi-task environment with proven decision making skills in high stress situations. Outgoing, organized, detail oriented and attentive to the needs of others. Thrive when either working independently or as part of a winning team. Excellent communicator and established developer and steward of winning team oriented processesCustomer Quality Manager for the North American Region with responsibility for the full line of ARRIS products in use by the following Telecommunications Multi-Service Operators; AT&T, Comcast, Verizon, Charter Communications, Time Warner, Bright House, and Shaw (November 2013 to Present). Product Quality Manager for Motorola Consumer Premise Equipment (DOCSIS modems and gateways and IP Set Tops) and Video Processing Services (Digital Satellite Receivers, Encoders, Transcoders, and Programmers) from May 2012 to October 2013. Hand-picked to lead Video Mobility Home Department’s flagship product AT&T U-Verse from March, 2008 to April 2012; Scope of responsibility includes leading 12 member Motorola and 18 member offshore design teams in the development, test, and launch of High Definition Internet Protocol and Wi-Fi video devices. Management duties include Budget, Schedule, Quality, Risk, and Change Management, Cross-Functional Team Leadership and Strategic Relationship Development, Internal and External Customer Interfacing, Complex Issue Analysis and Risk Mitigation, Human and Capital Resource Management, Peer and Cross-Functional Team Training, Communication and Status reporting to Motorola Mobility Engineering, Marketing, Supply Chain, and Operations Senior Directors and Company Officers.Specialties: Program management, Operations Management, Resource Management, Team Building, Customer Service, Process Leadership, Data Analysis, Risk Analysis.