Rob Lins Atp Email & Phone Number

Havre De Grace, Md

Havre De Grace, Md

Evaluating and exploring the needs for Assistive Technology across a range of environments, Product adaptation and development to meet a broad range of special needs patients. Implementing AT / complex rehab technologies and on-site training for patients, therapists, and caregivers. Collecting medical documentation to support the need for specific assistive equipment. Developing new relationships with rehabilitation facilities, pediatric hospitals, and numerous referal sources.

Director of Fixed OperationsSuccessfully planned and implemented a Suzuki franchise for Adams Auto Group including, creation and Grand Opening of Suzuki service, parts, and detail departmentsEffectively recruits, hires, trains, and manages skilled labor employees, with a 100 percent manufacturer training rateWarranty administrator with a ninety seven percent first submittal rate, training administrator, and fixed operations human resources administratorResponsible for facilities creation, planning, and management of three propertiesWorks autonomously as manager of fixed operations including the service department, parts department (retail and wholesale), and detail department.Accurately maintains fixed operations payroll and accounts receivable/payable with a working knowledge of Reynolds ERA operating systemAwarded Top Ten Client Satisfaction Index (CSI) Nationally for 2007, 2008 and 2009Achieved numerous Suzuki dealer certifications and publicationsController for all new and used vehicle preparationsResponsible for implementing and managing service and parts advertising (including online, print, television advertising, and new purchase programs)

Aberdeen, Md

Personally awarded Chrysler's Five-Star service validation in 2004, 2005, and 2006Maintain inventory control of new car department with over a $4 million inventoryAssisted with marketing and service advertisingResponsible for maintaining scores relating to Five-Star dealer validationResponsible for scheduling and maintaining maximum shop workload capacity for the service department (creating $1.1 million in labor sales annually) and controlling physical parts inventory of over $1.7 million annuallyCoordinated and managed Chrysler-sponsored annual Jeep event, centered around after-market Jeep capabilities

York, Pa

Responsible for Acura and Subaru warranty administration and manufacturer accounts Responsible for process mapping entire client service experienceAchieved validation of dealership into Acura's Excell Dealer programAchieved validation into Subaru's Stellar Performer Dealer programService and parts training administrator for Acura/Subaru dealership employeesControlled monthly service forecasting for warranty, customer pay, and internal revenuesControlled all service advertising and printing.Managed Acura and Subaru teams of ASE Certified techniciansManaged clerical personnel and detail department for dealershipPurchasing / Maintaining all vendor accounts for purchasing clerical and automotive supplies.

Education record

Information Technology