Rob Lucarotti Email & Phone Number

Tewksbury, Ma, Us

Everett, Massachusetts, United States

National Fleet Control Supervisor •Responsible for weekend service quality, in-house/affiliate capacity and efficiency in six owned markets.•Manage quality, efficiency and capacity management.•Managed and guided advance planning to reduce On Time Performance issues •Coordinated a team of Fleet Controllers to complete hundreds of reservations per day.

Call Center Manager•Lead a team of 3 supervisors and 42 CSR’s to customer expectations.•Increased workforce by 70% from October “09” – July “10”.•Maintained service level goals to 85% on an 80/20 scale.•Responsible for all hiring, terminations, bi-annual, annual reviews, team building, inventory of office supplies, and overall morale.•I was a member of the quality assurance team to ensure total customer satisfaction.

BRANCH OPERATIONS MANAGER, Dallas, TX. (2007 to 2009)Promoted to oversee the daily management, quality, efficiency and capacity management of the Dallas Branch. Annual budget of $4 million, with annual revenues of $3.2 million.•Responsible for branch financial statements. •Build strong relationships with clients and maintain business relationships with high profile clients such as Cadbury-Schwepps, Dr. Pepper and Southwest Transplant Alliance.•Improved employee satisfaction in Dallas Branch from 50% in 2006 to 100% in 2007 & 2008.•Collaborated with business partners in the industry to provide additional services to our clients.•Managed all inventory in the Dallas Branch.•Manage and oversee large event transportation services for Byron Nelson Classic, Jamba Juice, Takeda