Generative Artificial Intelligence is a cognitive force multiplier and will have a profound impact on the business landscape. Process augmentation is how your business will initially leverage AI to remain competitive. JoyAI is how you'll gain a competitive edge.

Technical Architect and Developer for Shrew Designs LLC. Primary developer handling advanced development and integrations.Projects / Applications:Vegas.com Customer Portal Site – Developed a portal site with custom pages to allow their customers to submit new promotion information. Application was integrated with their Cyllenius system making the administration of these new promotions more efficient. Technologies included Apex, Visualforce, CSS, HTML, JavaScript, SOAP, and XML.Universal Language Service Community – Developed application on Force.com platform to allow their interpreters to accept or reject jobs they were eligible for. Back-office Scheduling Wizard developed to facilitate the triaging, scheduling, and prioritizing of new jobs. Applications integrated with MapQuest Open Data for geocoding interpreter and customer addresses. Technologies included Apex, Visualforce, CSS, HTML, JavaScript, REST, and JSON.

Software Developer & Integrator with Salesforce Maintenance and Production Team. Primary System Administrator for three Salesforce orgs used at USAA. Salesforce developer handling the development of complex applications. CRM consultant for Wealth Management department at USAA handling high net-worth members. Application owner delegate for third-party applications. Performs all Salesforce related code-reviews (Apex, Visualforce, and Java). Facilitates Force.com 101 training class. Supports all infrastructure related items related to Salesforce (certificates, firewall, utilities, proxy/gateway, software upgrades, and message queues). Oversees application deployments to production.

Team lead for Tech Team in the Member Experience company at USAA. Responsible for bringing in new business to the department, assigning work, managing capacity, and quality control. Own and maintain over 120 business applications used throughout USAA. Primary SharePoint Business Lead and Administrator for 2 of the largest companies at USAA consisting of approximately 125 SharePoint 2010 sites supporting over 8,000 end users. Supported two SharePoint upgrades and facilitated multiple InfoPath and SharePoint training courses to site administrators across the enterprise. Business Administrator for the Enterprise Member Feedback Tool in Salesforce.com. Logistics Analyst for the Situation Management Team.

Primary technical contact for department level issues. Site administrator for teams SharePoint 2003 site. Responsible for developing and maintaining department’s internal metrics. Process improvement champion for team responsible for creating internal efficiencies with process and technology.