Rob M. Email & Phone Number

Calabasas Hills, Ca, Us

-Manage team of 17 direct reports as well as secondary management functions over a larger team of80. -Ensure the guest experience is our highest priority, minimizing negative feedback with proactiveattention to detail in every area of operations and acting swiftly upon receipt of negative feedback; inthe past six months, negative feedback for area of responsibility has decreased 50%.-Interview, hire, coordinate training and ensure high retention rate for said team of 17 employees. Leadwith empathy, compassion, fairness and objectivity held in constant balance, leading to only loss ofonly one direct report since taking over work group.-Plan daily shift operations to align with and adhere to allocated budgets across multiple sections ofP&L, leading to three consecutive quarters without going over budget in any directly managed area.-Coordinate team schedules to ensure optimal coverage, efficiency, productivity and retention on aweekly basis.-Analyze trends and identify key opportunities, collaborating with key stakeholders to formulateproductive solutions and implement systematic changes to yield measurable results.-Seek and identify opportunities for increasing productivity, eliminating waste, and strengtheningadherence to systems on all levels, implementing new processes by establishing new protocols,tools, or reorganization of key areas via the Waterfall Project Management Approach.-Collaborate with cross-functional teams to complete company objectives, solve issues, mitigate riskand improve processes.-Monitor results of new systems and focuses closely, identifying any potential setbacks or issues withbuy-in and address them immediately.-Risks identified, analyzed, and managed as required by the situation at hand.Issues solved or escalated as needed, conflicts resolved in an empathetic but professional mannerthat addresses concerns and escalates when necessary.-Accountable to both subordinates and superiors for actions and outcomes

Calabasas Hills, Ca, Us

Same as current position, smaller team managed directly (10-12)

Atlanta, Georgia, Us

Danbury, Connecticut, Us

-Trained and monitored all employees while providing customer service to guests.-Managed: Scheduling, hiring, cash handling, inventory, various operational Activities.-Sold customers various services offered by the restaurant.-Planned, collaborated, and executed the implementation customer loyalty program with outside vendor using Saas.-Worked collaboratively with other managers to address ongoing issues and concerns, mitigating risk and addressing issues quickly and effectively.-Worked effectively with staff to reduce number of new “one star” ratings on multiple review sites by examining root causes and developing staff training to improve systems.-Managed projects that increased brand visibility and marketshare.

-Licensed in life and health insurance in April 2016 -Met with clients to analyze their specific financial needs in terms of income protection.-Educated individuals on various types of life insurance and which ones best fit their situation.-Worked with other partners to identify areas of potential growth for the firm.

Fort Liberty, Nc, Us

-Provided expert French translation for executive staff in support of military operation in Burkina Faso in 2012.-Assisted in planning and coordination, researched and analyzed information regarding Civilian-Oriented missions.-Worked in small teams to acquire and analyze necessary information related to civilian populations.-Coordinated available financial resources to improve systematic failures within foreign communities-Developed and maintained key networks with national and international military and civilian officials and organizations.-Completed the Army Warrior Leadership Course in 2012, graduated on commandants list.-Took initiative by leading junior soldiers in tasks to improve unit productivity and readiness.

San Francisco, Ca, Us

Limited exposure to losses stemming from theft, safety, and errors.