Rob M. Email & Phone Number

Deer Park, Ny

- Responsible for training my staff on how to run a customer service oriented retail environment. My store has lead the company with a quarterly Secret Shop average of 95%+ for the past 5 years. - I am responsible for driving business and achieving results. I have increased sales the last 7 years. - I am responsible for all recruiting, training, staffing and managing payroll to meet company goals. - Overseeing that the store is up to company standards in every aspect. In floor sets, store standards and cleanliness. I have high expectations in both operational and visual standards. - I lead my district in many of the goals set by the company. Email Capture rate of 30% (company goal is 20%), an average Conversion Rate of 22% (company goal is 20%), etc. - All newly hired store managers in my district come to my store to train with me for a week before they start in their own store. I train them in all operational and visual aspects of the store.

Wantagh, Ny

- I was in charge of all operational duties of the store. (Scheduling, Payroll, Supplies, etc.) - I assisted the store manager in HR and Payroll responsibilities. I was responsible for hiring associates by conducting interviews, doing reference checks and the new hire paperwork. - Trained the staff in customer service expectations to help achieve company goals.

Westbury, Ny

Levittown, Ny

Physical Education Teaching And Coaching

Regents Diploma