Rob Manning Email & Phone Number

London

Working as part of the Assets Repairs team I am responsible for the reactive performance and contracts across West London that includes 18000 properties in some of London’s most dynamic and challenging inner-city areas. I oversee the performance of numerous framework contractors on service delivery, ensure that KPIs are achieved, service performance.

London

Responsible for functions that manage service operations 24/7 365 to our 2000 customers maintaining 30000 assets ensuring that we deliver world class customer service and achieving demanding SLA & KPIs. Responsible for building and maintaining relationships between AAES and national accounts as well as regional customers to ensure that service performance.

London, United Kingdom

• Led and managed a team of managers and 150+ team members over multiple sites, tasked with maximising productivity and efficiency of 8000 telecom engineers in a variety of work streams aligned to the Openreach.
• Optimised fluidity and worked with field organisations (comprising 1000+ engineers in the London Operational teams, UK wide National Operations teams (2000+) and third party contractors (1000+)), to drive productivity.
• Drove improved productivity in the field 'jobs per day', maximising fluidity and reduced wasted visits, resulting in the reduced cost of visit per task
• Successfully led and managed change/ transformation programmes that drove real improvements for the business commercially and through service
• Managed the UKS Out Of Hours Team dealing with all Openreach voice, data and broadband connectivity portfolio, creating a healthy performance improvement culture within UKS Production Management, covering the full.
• Managed business units costs as well as the UK South operational ‘business plan’, including the delivery of OT budgets, meeting UKS Operations Plan objectives by driving on the day productivity/service to achieve all.

Heathrow Airport.

• Led a new pan airport operational department combining five separate business units with the objective of increasing productivity, driving efficiency gains and reducing cost whilst also improving service levels to.
• Managed a team of 300 staff within a cross Heathrow operation, working in all areas with a total budget of £18m
• Established new processes and procedures to measure and review service improvements with effective communication plans established
• A key contributor in various projects around Heathrow Airport including Terminal 1, 3 and 4 refits, Terminal 5 construction, and also Heathrow T2 project planning - ensured that future strategies/processes are aligned.

London, United Kingdom

• Initially joined the business as a mobile sales assistant, before enjoying a series of promotions to eventually become Operations Manager for the company
• Responsible for all operational departments, including Security, Facilities Management, Customer Services, Health and Safety, Night Operation, Replenishment, Logistics and Merchandising

A Levels, Geography, History And Sociology.

Education record

Educated to A level, with significant training in all aspects of business and operations management.