Account Manager
Current
Jun 2023 - Present
AeroLeads people directory · profile
Rob Marcus Email & Phone Number
Passionate Account Manager and advocate for Customer Success
at
The Word & Brown Companies
1 work email found
@cgm.com
1 phone found area 602
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Passionate Account Manager and advocate for Customer Success
Location
Yorba Linda, California, United States
Who is Rob Marcus? Overview
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Quick answer
Rob Marcus is listed as Passionate Account Manager and advocate for Customer Success at The Word & Brown Companies, based in Yorba Linda, California, United States. AeroLeads shows a work email signal at cgm.com, phone signal with area code 602, and a matched LinkedIn profile for Rob Marcus.
Rob Marcus previously worked as Account Manager at The Word & Brown Companies and Account Manager at The Word & Brown Companies. Rob Marcus holds Ba, Communications from California State University, Fullerton.
Company email context
Email format at The Word & Brown Companies
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{first}.{last}@cgm.com
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Profile bio
About Rob Marcus
I have spent the past 15+ years in the Healthcare market helping customers find software healthcare solutions for their business or practice. I possess a rare combination of technical and customer service skills that enable me to form close relationships with clients in order to better serve their business goals.Skills include:- Customer Service- Customer Training- Familiar with SDLC- Test Planning / Test case writing- Improving existing Test Plans and Test Cases- Used to working in a fast-paced Agile environment- Managing defects- Project Management- Good Communicator and Multi-Tasker- JIRA / SAP / Remote Software- TFS- Reviewing Business Requirements & breaking them down into user stories > Test cases- SQL- Conducting Training Webinars- Worked as a member of the Development team and as a liaison between support and Development. - - Served as the main point of contact for Clients5
Current workplace
Rob Marcus's current company
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17 roles · 16 years
Rob Marcus work experience
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Account Manager
Current
Jun 2023 - Present
Account Manager Ii At Nextgen Healthcare / Qsidental Web / Planet Dds
Qsidental / Nextgen / Planet Dds
Sep 2019 - Mar 2023
Sep 2019 - Sep 2019
Customer Service Technician
Helping manufacturers around the World streamline business operations with MieTrak Pro software.
Apr 2019 - Sep 2019
Lead Qa Analyst Team Lead
Jun 2011 - Aug 2018
Qa Lead
2011 - 2015
~4 yrs
Technical Support Analyst
Supported clients in using and operating the software for their Practice.
Jul 2012 - Mar 2013
Technical Support Representative
Quotit
Assisted Customers in obtaining web-based solutions for their Insurance business.
Apr 2008 - Nov 2011
Sales Representative
Quotit
Conducted product training for all new customersHandled all customer email issuesIndentified customer needs and responded to them in a timely and effective mannerEnsure that quality of work did not suffer as quantity of work increasedWorked effectively with peers and carried own share of team workload
Apr 2008 - Oct 2011
Inside Sales Representative/Customer Service
Quotit
Assisted potential customers via telephone in obtaining a web-based solution for their insurance business. Products included a quoting service, SEO, websites, email hosting and custom website solutionsConsistently met revenue based company sales goals each monthGenerated new business prospecting via the internet, Sales Genie and internal sourcesReceived and sold inbound sales callsScheduled and conducted webinars with prospects
Apr 2008 - Oct 2011
Technical Support Representative
Excellent communicator with the ability to communicate technical terms in clear, concise, non-technical way to end usersWorked closely with the Technical Support staff and Sales teams to ensure the competitive edge regarding Quotit technology was always at an optimum levelRecognized as providing exceptional customer service and for taking full ownership of tasks and objectivesAssisted potential customers in obtaining Software as a Service (SaaS) for their insurance business. Products included a quoting service, Search Engine Optimization, webhosting, DNS hosting, email hosting as well as custom website solutionsProvided technical support and provisioned websites, email hosting, DNS hosting as well as working with other hosting companiesActed as technical consultant for business owners regarding the client's overall e-commerce directionGenerated new business prospecting via the internet, Sales Genie, personal contacts, and internal sourcesExcelled in the managing of multiple accounts from inbound calls, through sales cycle and customer technical trainingCoordinated and conducted technical webinars with prospective clients
Apr 2008 - Nov 2011
Sales Representative
Quoting software for agents/brokes that sell Individual Medical, Dental, Medicare and Life insurance.
Apr 2008 - Oct 2011
Contractor And Engineering Assistant
Bexel Broadcasting Services
Provisioned and maintained rack systems for various television productionsIntegrated video, audio and data through use of routers, hubs and switches (Grass Valley, Sony and Wohler technologies)Spliced and repaired various audio, video and data cables including: BNC - XLR - Fiber Optic - Cat 5E - Cat6 - AC - SDI - VGA / SVGA - DVI and cable loomsManaged high value components, tools and company vehicles throughout project completionWorked exclusively with Engineering and Production departments on projects/shows such as Hell's Kitchen and the Little League World Series
Jun 2007 - Apr 2008
Contractor And Engineering Assistant
Bexel Broadcasting Services
Provisioned and maintained rack systems for various television productionsIntegrated video, audio and data through use of routers, hubs and switches (Grass Valley, Sony and Wohler technologies)Spliced and repaired various audio, video and data cables including: BNC - XLR - Fiber Optic - Cat 5E - AC - SDI - VGA/SVGA - DVI and cable loomsOrganized, maintained and repaired tools and partsCommunicated clearly with all departments in order to complete projects and meet deadlines
Jun 2007 - Dec 2007
Production Assistant
Assisted the production team for various sporting events including NBA, NFL and College Football.
Jul 2006 - Apr 2008
Services Technician
Adelphia Communications
Installed and maintained CAT5, 5e, 6 wiring and networking equipment for LAN'sEnsured Broadband connectivity and provided preventive maintenance where applicableAdvised and Implemented data and video solutions for the clientAcknowledged for exceptional customer service by receipt of numerous commendationsOrganized and maintained daily service route 10-12 calls
May 1999 - Jun 2005
5 education records
Rob Marcus education
Ba, Communications
California State University, Fullerton
Bachelor Of Arts, Communication And Media Studies
2004-2007 California State Fullerton
Bachelor Of Arts, Radio, Television And Film
2004-2007 California State Fullerton
Microsoft A+, Network + Security + Certifications, Computers
2008 Ced Solutions
Bachelor'S Degree, Radio, Television, And Digital Communication
California State University, Fullerton
FAQ
Frequently asked questions about Rob Marcus
Quick answers generated from the profile data available on this page.
What company does Rob Marcus work for?
Rob Marcus works for The Word & Brown Companies.
What is Rob Marcus's role at The Word & Brown Companies?
Rob Marcus is listed as Passionate Account Manager and advocate for Customer Success at The Word & Brown Companies.
What is Rob Marcus's email address?
AeroLeads has found 1 work email signal at @cgm.com for Rob Marcus at The Word & Brown Companies.
What is Rob Marcus's phone number?
AeroLeads has found 1 phone signal(s) with area code 602 for Rob Marcus at The Word & Brown Companies.
Where is Rob Marcus based?
Rob Marcus is based in Yorba Linda, California, United States while working with The Word & Brown Companies.
What companies has Rob Marcus worked for?
Rob Marcus has worked for The Word & Brown Companies, Qsidental / Nextgen / Planet Dds, Qsidental, Mie Solutions, and Compugroup Medical Usa.
How can I contact Rob Marcus?
You can use AeroLeads to view verified contact signals for Rob Marcus at The Word & Brown Companies, including work email, phone, and LinkedIn data when available.
What schools did Rob Marcus attend?
Rob Marcus holds Ba, Communications from California State University, Fullerton.
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