Customer Services, Americas
CurrentCustomer Service Team Leader of Residential and Commercial Appliances in the Americas.• Lead field service organization and manages service providers• Provide best service-quality and awareness to fulfill customers’ expectations• Implement local service processes, practical repair methods, guidelines and tools (hardware/software)• Plan and implement “train the trainer programs”• Implement quantitative and qualitative regional targets• Coordinate and provide service solutions and field repair data• Provide and/or create service documentation• Manages Americas spare parts matters• Implements Americas field service retrofit activities