Rob Marsellis Email & Phone Number

Santa Clarita, California, US

In this role, I align client strategy with tactical business practices, learning from data, artificial intelligence, and machine learning. I create functional business management and process governance practices through buy-in from executive leadership, leading to broad organizational change. Additionally, I provide wide breadth of consulting services.

Tulsa, OK, US

• As a Senior Consultant, I consulted both private and governmental clients to develop and implement operational, financial, and strategic plans. I also provided financial modelling and qualitative analysis across a wide.
• Oversaw development of 5-year strategic plan for largest state technical school including leader accountabilities and tactical objective implementation plans.
• Co-led strategic planning to transform $20M business, setting up framework to grow revenue by 15% over the next 3 years and into adjacent markets for new growth over the next 10 years.

Atlanta, GA, US

• In this role, I directed the Business Process Analyst team, supporting enterprise workforce planning, LEAN project implementation and strategy, as well as root cause analysis for deep-dive insights. I championed.
• Improved NPS by 88%, reduced repeat calls by 28%, and cut overtime expenses by 58% through development of new workforce demand model.
• Added 12% additional capacity during peak seasons, achieving cost savings of $60M per annum by collaborating with regional leaders to formulate vendor strategies for workforce stability, improving customer experience.

Atlanta, GA, US

• As a Senior Regional Manager, I provided business strategy, program management, and financial leadership for the Regional Operations Team. I led initiatives and key projects supporting supervision and management of.
• Decreased field operating costs by 4% through customer churn reduction and efficiency strategies, identified through value-stream mapping to improve customer experience.
• Doubled key customer experience KPIs by identifying and expanding industry-wide best practices and standard operating procedures.
• Delivered 16% reduction in operating expenses after Commercial Operations process transformation and improvement project.

Phoenix, AZ, US

• Recognized for excellence in the classroom as a facilitator in the John Sperling Graduate School of Business. Incorporates “Good to Great” content with simulations, case studies and benchmarking. Career counselor and.
• MBA503-Intro to Finance and Accounting
• MBA550-Resource Optimization
• MBA580-Strategies for Competitive Advantage
• MBA590-Strategic Implementation and Alignment
• FIN370 - Finance for Business

Atlanta, GA, US

• As the Director of Finance, I functioned as Financial Planning & Analysis leader, responsible for revenue, OPEX, and capital across $550M department. I delivered executive support and supervision for over 600.
• Key Finance leader for $400M capital construction project, spanning three years with the objective of rebuilding broadband systems across 43 locations.
• Reduced expenditures by $3M through establishment of capital equipment demand model.
• Successfully negotiated with vendors and mapped process improvement strategies and workflows for Supply Chain and Engineering Teams, saving another $2M per annum.
• Acted as Change Ambassador for Cornerstone Project, leading account conversion from JD Edwards to Oracle.

Bachelor Of Science

Mba, Business Administration And Management, General