• Created customer retention and handset upgrade program • Created lead values for new names added to the CREDO Action list. • Built response models and segmentation schemes for direct marketing• Developed microtargeting based on petitions signed by CREDO Activists• Developed geographic targeting models• Modeled the petition signing behavior of the CREDO Action list using Markov Chains

• Worked in management starting up a call center in India to handle early and later stage collections• Created reporting, forecasts, internal targets and business models

• Designed and implemented new portfolio management strategy, including a recovery score to prioritize campaigns• Created an interactive business model linking multiple departments’ data (accounting, purchasing, operations, human resources) for what-if analysis and strategic planning• Built scoring model to value portfolios of charged off credit card receivables • Developed dialer optimization strategy • Created agent level reporting to isolate areas for additional custom training

• Built custom credit scores for credit card issuers, auto lenders and other financial service organizations • Lead modeling teams from project design through implementation of credit scoring models• Developed models to manage accounts, prioritize treatment and support targeted marketing campaigns for credit card and installment lenders

Taught math at Westlake Jr. High in Oakland, CA