- Provide hardware and software support for users- Provision new devices and develop standard operating procedures (SOPs)- Manage support ticket system, audio/video support for classrooms and labs, and serve as secondary REDCap database lead

- Provide tier one and two customer support for VOIP and networking solutions.- Configure hardware for onsite installations.- Test customer systems to ensure seamless integration.

- Direct and produce SEC Network+ and video board productions.- Develop show storylines and communicate assignments to crew members. - Camera operator and technical director for SEC Network linear events.

- Manage the Digital Media Center lab and supervise 13 student workers.- Provide one-on-one training for lab software- Troubleshoot desktop, mobile, audio/video hardware issues and provide tech support- Teach workshops on video/audio production, GIS mapping, and presentation delivery. - Discovering, learning and promoting new software and new and emerging technology trends in academic research libraries and higher education

- Directed all external video productions (video boards, website, commercials)- Created video elements for video board promotions and ribbon boards- Managed a staff of eight student workers to provide live video streaming for seven varsity sports on LATechSports.com- Performed maintenance and upkeep on all video equipment (cameras, switchers, replay systems, Tricasters, cables, etc.)

- Directed video board and live multi-camera web streams for athletic events- Produced highlights and features for TulaneGreenWave.com- Manage video content and streaming for Tulane All-Access- Oversaw the filming of football practices and games for coaches and players to use for scouting and analysis- Facilitated the transition to XOS Thunder for our football staff