Responsible for the end-to-end management of software and hardware products and services for both consumer and business customers. My responsibilities include owning the product strategy and employing scrum and agile methodologies to identify gaps, generate new ideas, and develop solutions that enhance the customer experience, expand market share, and drive growth. • Successfully launched our Mesh and VoIP solutions to the market, alongside a new SOHO and SME business proposition and product, driving growth and revenue in year• Successfully managed product backlog implementation, delivering software and hardware improvements alongside revenue improvement• Developed relationships with key suppliers to procure solutions that support new product implementation, and innovation of existing products. Secured key contracts and delivered CPA reduction by successfully negotiating our new residential CPE supplier

Responsible for developing and driving business planning initiatives within Commercial, Product & Propositions (CPP) and wider, to deliver commercial performance for the business. Serving as the key point of contact into the Mobile Consumer Planning Team, leading the Consumer Mobile Annual & Quarterly Planning processes to develop a joined-up plan that allows us to target the right segments at the right time, with the right offers & messages to maximise P&L impact, whilst supporting Fixed and FMC strategic planning. Owner of the development of the 3-year Plan & Roadmap for CPP to maintain the competitive superiority of Virgin Media O2’s Mobile proposition, establishing a clear executable roadmap that aligns closely with the broader 3-year plan activity of the business

My primary focus is to lead a team of Acquisition Trading Managers to ensure that the entire Consumer Sales & Retention channels commercial and operational needs are met; allowing our direct and indirect sales channels to focus on their trading performance. I am a strong stakeholder manager, and work cross-functionally by openly communicating with key stakeholders across Sales, Commercial & Marketing at all levels to support their team in executing the in-quarter solutions for each channel, both operationally and commercially. My team also ensure that there are solid processes in place inside and outside of the team in order to control the inflow & outputs from sales into the rest of the business.

To manage the overall day to day retail trading, commercial management and sales strategy for Virgin Media Retail. This includes the strategic delivery of all Virgin Media consumer products and selected Virgin Media Business products where needed across the retail estate. This requires working with stakeholders in Virgin Media from many functions including delivery and customer experience, and managing complex change and projects as required.

To manage the overall day to day account management, commercial management with key Virgin Media sales partners including project management, system development, proposition management and account relationships with partner and internal stakeholders, covering the full range of Virgin Media products.

I led a team of retail staff across a variety of formats, from traditional stores to pop up and permanent kiosks. I have experience across a range of goegraphical regions, and have led and developed both experienced and new teams, as well as managing store openings, relocations and closures. During my time, I was also able to deliver large scale change programmes and work on cross functional projects which supported the retail teams as well as improving sales and customer experience.

I managed a store and a team of 6 staff to deliver sales and customer service to new and existing Virgin Media customers, whilst maintaining operational standards and developing my team. I supported recruitment on a regional level and spent time supporting a range of head office initiatives, alongside working with fellow new managers and teams to support our rollout of new stores by providing training as well as ongoing support.

I led a team of 3 Sales Executives to deliver sales of mobile phones, both prepay and contract for Virgin Mobile. We were based inside a Virgin Megastore and working with that team to deliver a seamless customer experience was key, alongside managing all stock and relevant a sales activities. I was involved at recruitment at a regional level and supported the head office team on a number of initiatives.