Rob Monteith Email & Phone Number

United Kingdom

Management responsibilities for any and all escalated issues pertaining to service delivery.Rapidly identifying causation and analysing & executing fixes to ensure fluid delivery of service.Creation and ownership over new reporting matrixes to increase service outputs and improve areas for improvement, driving service quality across the brand.Coordination of multiple external agencies / Stakeholders to define failing support models.Remaining cognisant of ESG narratives, conducting and collating key analysis to enhance sustainable operations.Close collaboration with core clients, effectively communicating service delivery lead times and any factors pertaining to changes in those estimates.

London, United Kingdom

A multifaceted role, encompassing all aspects of fluid and continued service delivery management responsibilities. Collaboration with all interested parties whilst managing a key stakeholder portfolio, driving brand profitability.Identifying and analysing areas for improvement leading to subsequent design and rollout of efficiency strategies.Ensuring all projects are delivered ahead of time and within budget; managing expectations whilst driving client satisfaction.Oversight of successful service delivery, inclusive of outsourced services, ensuring SLA compliance in line with contemporary due process.Rapidly identifying, analyzing and reporting any breaches for client portfolio. Designing initiatives to mitigate future risk.

London, United Kingdom

Leadership of ITIL based Service Desk, Desk side support and security admin teams supporting over 1,300 users.Successful expansion of operations from 22x5 to a 24x7 service, enhancing user experience and improving overall delivery.Utilisation of virtuoso technical stack to design and rollout new global ITSM tool.Constant monitoring and analysing of core operational SLAs, driving client satisfaction and maintaining unencumbered service.Ensuring strict adherence to a compliant SOX control-based environment, collaborating with auditors to constantly improve conformity.Cultivating a positive work ethos, by increasing individual stacks, engaging all associates leading to lower rate of staff attrition and increased delivery outputs.

London, United Kingdom

Infrastructure Specialist focussing on Microsoft Windows Server 2000 - 2008 R2, VMWare ESXi, Cisco SAN's, Citrix Xenapp, HP Storage (MSA, EVA, 3PAR), Violin. HP Blade and DL Servers, Design and lead a Data Center migration.

London, United Kingdom

Installing and building Microsoft Windows Servers, Data Center relocation, technical lead on Document management system upgrade project

London, United Kingdom

Service Desk Analyst involved in combining 3 service desks into one global service desk.