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Old fashion customer service is never old fashioned. I believe in treating customers how I want to be treated. I put great faith in a smile, a firm hand shake, and looking someone in the eye while speaking sincerely. I believe that the business / customer relationship is an actual relationship and not simply a monetary transaction.I continued to apply this as I managed relationships with consumers, installers, dealers, service centers, and distributors in my various roles over the years. Always believing the best way to drive sustained growth was through establishing, developing, and maintaining real connections with the customer. Treating customers as they should be, as your business partners. Today my customers may be internal, but the notion of providing exceptional service doesn't change. Working to support 8x8's renewal efforts my team is able to influence our customer interactions by setting an example for quality customer interactions, with our own.8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
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Sr Manager, Renewals - Commercial Operations8X8 Mar 2020 - PresentCampbell, Ca, UsThe Renewals team partners with Account Managers, Legal, Finance, and other operational teams to support and facilitate our renewal portfolio. Renewal Operations is responsible for maintaining accurate forecasts, reporting and change management for renewals, and understanding/coordinating renewal activity internally. -
Sr. Manager, Operations - Global Customer Success & Services8X8 Apr 2019 - Mar 2020Campbell, Ca, UsProviding operational support across the Global Customer Success Organization, the GCSS Operations team works hand in hand with the Enterprise Customer Success Managers and Enterprise Technical Strategy Consultants around the globe to assist with operational tasks and ensure they are equipped with the tools and knowledge they need to support managed accounts. Key areas of focus include• New Customer Onboarding• New Employee Onboarding• Analytics, Reporting, and Forecasting• Tools Administration• Managing Customer Advocacy requests• Cross-functional work with product development team, representing the enterprise customer base• Process development, improvement, and documentation• Communication and Enablement of new products and processes to GCSS organization
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Sr. Manager, Elite Services - Global Customer Success & Services8X8 Jul 2018 - Mar 2019Campbell, Ca, UsThe Elite Services team at 8x8 focuses on delivering Customer Success at scale to our mid-market subscribers. The primary mission of the team is the delivery of next generation account support through monitoring of various account analytics, health indexes, usage, and support cases to act proactively as an advocate to our supported accounts, engaging appropriate internal teams to take action, as well as to identify those who may benefit from additional engagement. The ultimate goal being to increase overall customer satisfaction, adoption, retention, awareness of product features, and to help identify advocates and opportunities.
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Sr. Customer Success Manager8X8 Jun 2016 - Jul 2018Campbell, Ca, UsAs a Senior Customer Success Manager, I was responsible for the strategic direction for the delivery of enterprise-level support activities to promote retention an loyalty across assigned and shared enterprise level customers. Maintaining the account relationship by working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Working with the account to understand their business needs and goals, to provide product and best practice solutions that delivers value to their environment. Act as a liaison between customers and technical support, product development, accounting, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to our enterprise customers.
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Customer Success Manager8X8 Jan 2015 - Jun 2016Campbell, Ca, Us
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Director Of Sales And Business Development, Us & CanadaVelodyne Acoustics, Inc. Dec 2013 - Jan 2015Hamburg, DeAs the Director of Sales and Business Development, US & Canada I worked on implementing, and managing partner relationships with the goal of expanding the businesses and strengthening the market position. I supported the efforts of our retail partners to address their needs from training, marketing, and more. Additionally I worked with our product development team to implement feedback from the field. While the Director of Business Development I signed and managed a relationship with one of the largest US buying groups focused on independent retailers, I established a new channel for US sales through a national distribution buying group providing access to product to custom installers and independent retailers across all 50 states, and I negotiated and signed an exclusive distribution agreement for the country of Canada with a well respected international distributor of high end audio equipment. -
Director Of Support ServicesVelodyne Acoustics, Inc. May 2013 - Dec 2013Hamburg, DeAs Director of Support Services I was responsible for all aspects of pre and post sales support provided to our business to business partners, end users, and as well as all other consumer relations issues for both the Acoustic and LiDAR divisions. I managed our international and domestic sales support team, order entry team, product support team, customer service team, as well as provide trade show and product training support.
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Customer Service ManagerVelodyne Acoustics, Inc. Feb 2012 - May 2013Hamburg, DeAs Customer Service Manager I was responsible for managing of the Product Support team tasked with Customer Service to both end-users and dealers providing pre and post purchase support for our domestic and international Audio division. Additionally provided primary support for the LiDAR division handling order entry, scheduling, RMAs, and international shipping documentation.
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Lidar Support SpecialistVelodyne Acoustics, Inc. Aug 2010 - Feb 2012Hamburg, DeThe LiDAR division of Velodyne Acoustics manufactures cutting edge capitol equipment often used as the primary sensor in high speed mobile mapping platforms, autonomous vehicle operations, as well as other applications. As the primary support specialist for the LiDAR division of Velodyne I was responsible for all post sales support, managing return authorizations, entering and scheduling orders, and preparing international shipping documents while interfacing directly with many enterprise level clients, universities, and government agencies.
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Audio Product Support SpecialistVelodyne Acoustics, Inc. Oct 2006 - Aug 2010Hamburg, DeAs a specialist for the audio division of Velodyne I was responsible for all post sales support, managing return authorizations, providing trouble shooting and technical assistance to our dealer partners and product end users.
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Regional Distribution And Delivery ManagerVideo Only Nov 2001 - Oct 2005At Video Only I started as a salesman and over time was promoted to Assistant Store Manager, Store Manager, and Regional Sales Manager where I would over see all sales staff and store managers for California. When my first child was born I transitioned off the sales floor and became the Regional Distribution and Delivery Manager handling the regions logistics (shipping and receiving) and product distribution to the stores and Home Delivery to the end users. -
Regional Sales ManagerVideo Only Mar 2001 - Nov 2001Responsible for driving multi-store sales, delivering training, maintaining store standards, across all stores in the state of California.
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Store ManagerVideo Only Feb 2001 - Mar 2001
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Sales ManagerVideo Only Jun 2000 - Feb 2001
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Sales SpecialistVideo Only Feb 2000 - Jun 2000
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Home Theater Department SupervisorBest Buy Jul 1999 - Feb 2000Richfield, Minnesota, Us -
Audio Department SalesCircuit City Jun 1996 - Jul 1999Us -
Remote Broadcast EngineerKsjo 92.3Fm & Kufx 94.5Fm Jun 1995 - Nov 1996
Rob Morse Skills
Rob Morse Education Details
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San José State UniversityAnd Film -
Norwich University
Frequently Asked Questions about Rob Morse
What company does Rob Morse work for?
Rob Morse works for 8x8
What is Rob Morse's role at the current company?
Rob Morse's current role is Sr Manager, Commercial Operations - Renewals at 8x8.
What is Rob Morse's email address?
Rob Morse's email address is rm****@****8x8.com
What is Rob Morse's direct phone number?
Rob Morse's direct phone number is +140872*****
What schools did Rob Morse attend?
Rob Morse attended San José State University, Norwich University.
What are some of Rob Morse's interests?
Rob Morse has interest in Tips And Hints, Children, I Enjoy Bbq, Competitions, I Own 3 Smokers, Real Bbq, Reviews Of Various Gadgets.
What skills is Rob Morse known for?
Rob Morse has skills like Consumer Electronics, Home Theater, Management, Product Management, Sales, Leadership, Sound, Sales Operations, Troubleshooting, Account Management, Customer Service, Cross Functional Team Leadership.
Who are Rob Morse's colleagues?
Rob Morse's colleagues are Colleen Mazzola, Rajkumar Kharadi, Md Hidayat, Turki Salim, Michael F Sieger, André Peseiro Batista, Jana Goree.
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