Rob Moss Email & Phone Number

Bolton, England, United Kingdom

• Responsible for driving key commercial objectives of the AO mobile division (Mobile Phones Direct), supporting all aspects of our mobile network relationships, and delivering commercial and contractual obligations.
• Category Management of SIM Only across all channels for Mobile Phones Direct including commercial negotiation of investment and tariffs to drive incremental market share. I achieved a 34% volume increase through online.
• Developed & enhanced relationships securing exclusives and preferential investment and propositions for our customers to address all customer segments and trends.
• Identified and exploited tariff and proposition opportunities across all categories and channels, optimising network sales volume and value.
• Worked with our Networks daily to drive performance, identify & execute corrective actions where appropriate and support all aspects of the day-to-day management of our Network partners.

Newbury, England, United Kingdom

Tasked with managing the introduction and development of an automated reporting solution to provide the business with meaningful accurate mobile network trading insight and performance previously unavailable. I have successfully delivered an automated solution resulting in an 82% reduction in the time required to provide order level network insight, whilst.

Various UK And Offshore Locations

Responsible for management of a large group of Insight analytics (11 FTE) and operational process teams (72 FTE), based both in the UK and India. My remit was to deliver against business critical SLA’s, and management of ever changing priorities to ensure customer impacting processes and analytics were delivered within required timescales. Key.

Didsbury, Manchester

Responsible for the management of the Partner Insight team of 4 Commercial Analysts. Provided insight for both our internal sales, Customer Operations, Credit Control, Commercial teams and directly for our external indirect partners, enabling our dealers to manage their Vodafone customer base in line with company strategy and targets.  Provided expert.

Newcastle-under-Lyme, England, United Kingdom

Working for the Direct Business including call centre telesales and web site performance for both the Phones 4u and Dial-a-Phone brands. Commercial analysis and production of product performance and margin reports.  Provided the business with complete insight into the drivers of order conversion through comprehensive analysis and close collaboration with.

Working for Business IntelligenceWorking with each area of the business to review reporting requirements including prioritisation based on financial benefit and/or customer experience improvements.Manage the workload of reporting analysts in line with priority.Report rationalisation / Demand management to ensure no duplications of requests and internal.

Working for Business Intelligence.Management of the monthly sales commission production process to calculate the commission payments for 800 + sales agents over 3 sitesDrive month end process improvements resulting in efficiency savings.Liaise with key stakeholders to advise/specify on reporting capability requirements.Develop new reports and.

Working for Customer Relations / Complaints.Analysing Customer complaint dataDevelopment of the Agent quality database used by Auditors to score the quality of agent workAdministrator for several database systems including complaint logging and call monitoring systems.Designed and delivered agent productivity and performance reports. Produce weekly reports.