Rob Muir Email and Phone Number
I am an enthusiastic and driven individual, with a proven track record in delivering against business targets in fast paced industries through people management and system knowledge.I have delivered both revenue growth and cost savings through strategic change and insight analysis, with relationship management of both internal and external partners to drive performance to deliver KPIβs.I have implemented changes to business processes to create a fully functional resource planning department within one of the biggest energy suppliers, as well as changing an unproductive outbound dialler to a profitable channel of communication within the same company. With experience in OFCOM regulations and consumer focus along with knowledge of business budget processes, I have a balanced approach to deliver on strategic business plans.
British Gas
View- Website:
- britishgas.co.uk
- Employees:
- 8752
-
Business & Strategic Planning AnalystBritish Gas Mar 2023 - PresentLeeds, England, United Kingdom -
Resources AnalystLowell Aug 2021 - Mar 2023United Kingdom -
Omni Channel ManagerLowell May 2020 - Aug 2021United Kingdom -
Claims Demand ModelerDirect Line Group Apr 2017 - May 2020 -
Outbound Dialler ManagerBritish Gas Nov 2015 - Apr 2017Leeds, West Yorkshire, United KingdomResponsible for strategic outbound dialling working to OFCOM guidelines and managing a team of 4 Dialler analysts -
Contact Strategy AnalystBritish Gas Mar 2014 - Nov 2015Leeds, West Yorkshire, United KingdomCreate a contact Strategy using 3 media channels to drive customer interaction to achieve business targets, working to a strict budget. -
Resource Planning AnalystBritish Gas Jan 2012 - Mar 2014Leeds, United KingdomResponsible for building call forecasts and staffing requirements to achieve service level targets working to financial budgets -
Team ManagerBritish Gas Feb 2010 - Jan 2012Leeds, United KingdomResponsible for managing a team of 12 contact centre agents to deliver KPIβs contributing to yearly business targets -
System AdvocateBritish Gas Mar 2009 - Feb 2010Leeds, United KingdomResponsible for the maintenance and upkeep of customer accounts resolving system issues and correcting incorrect data and processes to ensure minimal impact to the customer -
Contact Centre AgentBritish Gas Nov 2008 - Mar 2009Leeds, United KingdomBe the first of contact for customers call British Gas to discuss billing and payment queries
Rob Muir Skills
Rob Muir Education Details
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Monkseaton High School
Frequently Asked Questions about Rob Muir
What company does Rob Muir work for?
Rob Muir works for British Gas
What is Rob Muir's role at the current company?
Rob Muir's current role is Business & Strategic Planning Analyst at British Gas.
What schools did Rob Muir attend?
Rob Muir attended Monkseaton High School.
What skills is Rob Muir known for?
Rob Muir has skills like Long Range Planning, Relationship Building, Data Analysis, Ofcom Regulation Knowledge, Microsoft Excel, People Management, Strategic Planning, Aspect Dialler, Budget Forecasts.
Who are Rob Muir's colleagues?
Rob Muir's colleagues are Tom Guy, Paul Crook, Wayne Bullock, Ian Thomson, Gavin Allport, Kerry Marshall, Nicolas Vercheval.
Not the Rob Muir you were looking for?
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2barclayscorporate.com, barclays.com
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Rob Muir
Managing Director & Founder | Hoists And Cranes | Sky Height Safety | Specializing In Working At HeightFontmell Magna1gmail.com
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