The General Manager Airports is a strategic leadership role in ensuring the airport operations group delivers superior services across the Aerocare network. This includes strategic planning and execution in the areas of human, financial and physical resources for the group, along with developing and implementing business improvement strategies.A role for which to be successful you need superior strategic thinking, communication, planning, and influencing skills, along with exceptional business and financial acumen.

Role PurposeTo lead the end to end Customer Experience for all elements relating to the Ground Experience so as to ensure Air New Zealand exceeds Customer expectations, improves Customer Service metrics while growing profitKey Accountabilities• Contribute to the development of a world class Customer Experience strategy. Specific areas include call centers, lounges, airports, valet parking and other ground services• Develop strong collaborative relationships with the operations managers accountable for the delivery of the Customer Experience strategy• Regular reporting on key competitor activity in ground Customer Experience• Transfer best practice across global Customer Experience functions• Delivery of a uniquely Air New Zealand world glass Customer Experience• Improve Air New Zealand’s iconic and leading brand position by ensuring the Customer Experience meets customer needs and expectation• Ensure the end to end delivery results in improved Customer Satisfaction metrics• Protect and enhance the global image and reputation of Air New ZealandResults mindset with Customer focus and people excellence

The Role: to engage with key stakeholders in the development of Virgin Australia's Inflight experience strategy, translating brand and Customer values into tangible product and service experiences whilst ensuring consistency and profitable delivery. The key product elements include:• Food and Beverage• Inflight Service Design• Inflight Hard Product (e.g. cabin interiors, seats)• Inflight Soft Product (e.g. newspapers, linen, amenity packs)• Inflight Entertainment Solution (seatback AVOD, Live TV and WiFi)• Inflight Entertainment Product The role ensures Customer strategy translates into product initiatives and continuous improvement of the Customer Inflight Experience across the complete Customer journey. Key Accountabilities:• Strategy planning and execution – key stakeholder collaboration to determine strategy and prioritise delivery. Ensure each portfolio strategy is brand aligned, is innovative, enhances the Customer experience and is on or below budget• Product Development – monitor all new product inflight and cross functional product initiatives. Ensure use of Customer insight and adherence to product life cycle principles as well as the quality production of supporting business cases• Product Design – design of product that compliments strategy and delivers to Customer expectation.• Product Delivery – oversee product delivery to agreed timelines and budget. Ensure the swift and quality delivery of external and internal Customer feedback, and invoke remedial action where necessary• Stakeholder Management – define stakeholder management plans and provide input and updates to relevant steering committees. Build strong productive working partnerships with internal and external stakeholders.• Leadership – articulate strategy and ensure agreed values and leadership behaviours are consistently displayed by all team members. Provide coaching, mentoring and train opportunities whilst enhancing the leadership culture within the Product Division.

The Role: to engage with key stakeholders in the development of Virgin Australia's Ground experience strategy, translating brand and Customer values into tangible product and service experiences whilst ensuring consistency and profitable delivery. The key product elements include:• Airport Product and Customer Experience• On and Off Airport Self Service Product• Lounge Product and Service Design• Priority Services Design and Implementation• Valet Parking Product• International/Domestic Seamless transfer• Uniform Design and Operational Delivery The role ensures Customer strategy translates into product initiatives and continuous improvement of the Customer Ground Experience across the complete Customer journey. Key Accountabilities:• Strategy planning and execution – key stakeholder collaboration to determine strategy and prioritise delivery. Ensure each portfolio strategy is brand aligned, is innovative, enhances the Customer experience and is on or below budget• Product Development – monitor all new ground product and cross functional product initiatives. Ensure use of Customer insight and adherence to product life cycle principles as well as the quality production of supporting business cases• Product Design – design of product that compliments strategy and delivers to Customer expectation.• Product Delivery – oversee product delivery to agreed timelines and budget. Ensure the swift and quality delivery of external and internal Customer feedback, and invoke remedial action where necessary• Stakeholder Management – define stakeholder management plans and provide input and updates to relevant steering committees. Build strong productive working partnerships with internal and external stakeholders.• Leadership – articulate strategy and ensure agreed values and leadership behaviours are consistently displayed by all team members. Provide coaching, mentoring and train opportunities whilst enhancing the leadership culture within the Product Division.

The Role: from an airline operations stand point to oversee the implementation of key business transformation programs within Virgin Blue, most notably the migration from Navitaire Open Skies, to the New Skies Reservations and Departure Control System . The delivery of the program extending to not only implementation of the technical solution but also the business transformation of people, process and design components to complement the system deployment. Achievements:• Start up new corporate division “Business Transformation” including all design, implementation and HR activities• Write and release RFP for new Reservations and Departure Control System (DCS) platform for VBA• Select and migrate new Reservations and DCS platform including market leading innovative functionality• Select and implement complimentary Load Control System for weight and balance compliance• Restructure of the airlines load control delivery model• Oversee design and implementation Passenger Re-accommodation Program• Steering Committee member for each of the above programs