Senior Vice President, Innovation
Portland, Oregon Area
•Member of the executive staff and officer of publicly held fitness equipment company (NYSE: NLS) tasked with reinvigorating product and business model innovation enterprise-wide, following record-breaking success launching new products and services in the Direct-to-Consumer (DTC) business over the preceding five years •Managed all engineering, prototyping, testing, industrial design, user research, product planning and product line management resources: staff of 75, annual spend more than $12M •Spearheaded the overhaul of product planning, innovation and stage gate processes, with wins that included: –First Direct-to-Consumer (DTC) strength product debut in more than a decade –Market-leading wireless and mobile app integrations across multiple price points and channels –Red Dot design awards (MAX Trainer / SelectTech 560) –Extended warranty program launch (>$2M in sales generated in first 90 days) –Content-on-demand partnership with Daily Burn•Established rigorous resource planning and management methods to maximize return on R&D investment while in parallel exploring expanded supplier partnerships to outsource development of commodity categories•Led product line teams and executive stakeholders through opportunity assessment insuring that brand fit, consumer need, market access and company capabilities align with investment and launch timing •Developed 3-5 year roadmap of key technologies, IP, market segments and product/service categories •Leveraged DTC experience in China domestic market to shape international retail and DTC strategy•Championed consumer insights – qualitative and quantitative methods – to inform and improve products and customer experience, introducing regular satisfaction and service level measurements, NPS surveys, and product-specific concept, claims and message testing•Recruited, inspired and developed a world-class team and cultivated a culture of innovation