Selected contributions and accomplishments: ● Established a profitable retail business from conception to fruition● Followed strict guidelines and simultaneously met demanding criteria imposed by multiple governing agencies to obtain the required Government approval.● Coordinated multiple trades and obtained all licenses required for the store build-out.● Order all inventory and track sales and profit.● Continuously coordinate all supply chain activities (create purchase… Show more Selected contributions and accomplishments: ● Established a profitable retail business from conception to fruition● Followed strict guidelines and simultaneously met demanding criteria imposed by multiple governing agencies to obtain the required Government approval.● Coordinated multiple trades and obtained all licenses required for the store build-out.● Order all inventory and track sales and profit.● Continuously coordinate all supply chain activities (create purchase orders and follow through to the receipt of inventory). Show less

Senior member of the management team for a prominent multi course organization consisting of top-ranked award-winning championship courses. Developed and implemented a premium membership experience with multi-level buy-ins creating a sense of appreciation and exclusivity for each member.Selected contributions and accomplishments: Works with corporate staff and individual course managers to identify and develop growth opportunities, create strategies to target new members and increase… Show more Senior member of the management team for a prominent multi course organization consisting of top-ranked award-winning championship courses. Developed and implemented a premium membership experience with multi-level buy-ins creating a sense of appreciation and exclusivity for each member.Selected contributions and accomplishments: Works with corporate staff and individual course managers to identify and develop growth opportunities, create strategies to target new members and increase repeat public play.Surpassed yearly personal sales objective by 15%.Increased membership income from $579,000 in 2018 to $1,435,000 in 2020.As an integral member of the management team, works with the accounting department to oversee a P&L with a focus on receivables keeping averages below 60 days.Responsible for the implementation and growth of an anti-theft customer membership management system across all 6 courses that includes direct payment and photo recognition. Show less

Transitioned by Head Office to increase golf course sales and decrease operating costs while enhancing the overall client experience and membership retention. Mandated to increase public golf rounds and develop new membership business.Selected contributions and accomplishments: - Increased new membership by 17%.- Increased public rounds by $150,000.- Led initiative to increase the number of staff using Salesforce CRM by 30% resulting in increased direct mail, email and… Show more Transitioned by Head Office to increase golf course sales and decrease operating costs while enhancing the overall client experience and membership retention. Mandated to increase public golf rounds and develop new membership business.Selected contributions and accomplishments: - Increased new membership by 17%.- Increased public rounds by $150,000.- Led initiative to increase the number of staff using Salesforce CRM by 30% resulting in increased direct mail, email and telephone correspondence. - Oversaw all fiscal areas and performance for the golf operations including planning, budgeting, forecasting, monitoring and staffing.- Developed, maintained and administered a sound business and organizational plan for the season including the operating budget and marketing plan.- Established golf shop operations and personnel policies and improved hiring, training, supervising, personnel development and corrective action in accordance with fair labour standards, safety and established policy.- Implemented and supported all Kaneff Golf initiatives and programs as requested by management.- Played an instrumental role in the development of standard operating procedures & training manuals for golf course operations for 60 course staff and 75 volunteers.- Organized and ran 135 charitable, corporate, community and social member tournaments and outside events of a variety of sizes ranging from 25 to 250 guest Show less

Mandated to build team consensus and achieve buy-in by staff and volunteers on the organizational vision and goals to foster a unified client and/or member experience. Developed a continuously improving workforce culture with a humanistic management style resulting in superior customer service and positive brand recognition. Selected contributions and accomplishments: - Led all aspects of managing daily golf operations with annual rounds reaching 32,000 per year, increasing net revenue… Show more Mandated to build team consensus and achieve buy-in by staff and volunteers on the organizational vision and goals to foster a unified client and/or member experience. Developed a continuously improving workforce culture with a humanistic management style resulting in superior customer service and positive brand recognition. Selected contributions and accomplishments: - Led all aspects of managing daily golf operations with annual rounds reaching 32,000 per year, increasing net revenue upwards of $1,350,000.- Was responsible for recruiting and training a staff of 15 employees and 75 volunteer personnel to improve customer experience and promote corporate policy and image. - As a member of Kaneff Golf corporate management team, developed, implemented and designed an effective company website with on-line booking capabilities.- Was responsible for electronic and print media advertising; including operating a direct marketing program to increase tournament and public green fee revenue and linked ancillary revenue. - Fostered and developed strong professional affiliations with department heads, committee members, high-profile corporate clients, members, staff and vendors. Coordinated weekly and monthly meetings with Board of Directors, various committees and management staff.- Operated the Golf Retail Shop including merchandising, sales and inventory control which increased net revenue by 30% during tenure.- Organized and ran all member tournaments and course events as well as developed creative promotional strategies to continue to increase market share. Show less