Supporting around 110 staff, both onsite and remote, all using MS O365.Responsibility for the support and disaster recovery of all onsite servers, PCs', networking, printers, software, and mobile devices. Starters and leavers setup for hardware, rebuilds and Active Directory accounts.Regularly plan and implement IT integration projects with group IT from other countries. Management of and working closely with our IT Administrator. Evaluation and purchase of IT equipment, software and support contracts. Providing regular updates and project plans to management. Planning and setting budgets.Following and creating best practice documentation and training.Using incident ticketing and assigning priorities, working to SLAs, Responsible for keeping the CMDB up to date.Participation in IATF, TISAX and more recently the UK Gov Cyber Security Essentials.I'm also the Local Information Security Advisor, Local Data Protection Coordinator, Local Licence Manager.Scanning for vulnerabilities, reporting, prioritising, and planning improvements.Giving IT and Cyber Security input in customer/partner projects.

Day to day support for around 40 staff, both onsite and remote workers.Responsibility for the support and disaster recovery of all onsite servers, PCs', networking, printers, software, and mobile devices. Starters and leavers setup for hardware, rebuilds and accounts across three domains.Regularly plan and implement IT integration projects with group IT, with customers, the NHS, and external hosting solutions.Writing of SOP's and self started constant assessment and improvement cycles.Comparison and purchase of IT equipment and software. Providing regular non technical updates and project plans to directors. I've created a complete development life cycle infrastructure for the application development team, consisting of onsite and external secure systems that I designed.

My time at 2e2 was divided into 4 main parts, Administration, Support, Development, and consultation.For the main part, SharePoint was my focus:Sharepoint setup, customisation, development, troubleshooting and ongoing support.Whilst there, I enabled customer access to their own Custom SharePoint portals on our network.Designed and implemented automated reporting per customer which was delivered to individual customer portals on schedule. Kept a tips ‘n’ tricks blog to save time and increase user uptake.Migrated content from SharePoint 2007 to 2010.Controlled integration between customer login, call logging systems, portals, and reporting.Provided proof of concept for customizing MS TMG to O2, also ServiceNow customization for O2.

Helpdesk Supervisors mentor, train, and occasionally cover for absence. This means you are required to know what you are talking about, know what is involved in other roles, and be approachable. Arranging shift patterns, rotas, customer contact, and staff training were all part of my responsibilities.