Rob Oddo Email & Phone Number

New York, Ny, Us

Bronx, New York, Us

Organization Incident Commander for all operations involving public participation. Key member of Senior Management team, reporting directly to Chief Operating Officer. Direct oversight on a daily basis of the visitor services department that facilitates the visitor experience and maintains security. Liaise with all internal departments and caterers to ensure programmatic and event logistical needs are met. Coordinate smooth and efficient operations on the grounds. Responsible for pre- and post- pandemic closing and reopening of the property to the public.o Oversee organizational restructuring and creation of Standard Operating Guidelines/Procedures for the departmento Supervise full and part-time employees, vendors and consultants. Direct reports include: Manager and Supervisor of Visitor Experience, Security Supervisor and Visitor Services Coordinatorso Realized a 42% reduction in visitor complaints by improving the level of customer serviceo Recruit, hire and train new staff with targeted reduction of PT employee attrition, yielding 95% annual retentiono Create and manage departmental budget, recommending strategic increases for fees generating a 20% increase in revenue stream o Restructured admissions processes for enforcement of KEY to NYC and all COVID mandateso Engage in capital projects, including major renovation to the visitor parking lot and admission gatehouseo Responsible for planning and overseeing temporary alterations to all visitor services operations during construction including coordination of logistics for staff and visitors as well as events for admission, membership and parkingo Crafted a new organizational Safety Manualo Realigned organization safety protocols to ensure zero exposure risk for all employees and visitorso Led staff trainings in CPR, First Aid and other critical areaso Chair of Visitor Experience Committee and Safety Committeeo Overhaul and oversight of the Volunteer Division that supports operations across the Org

Owner of boutique management consulting company that provides unbiased, strategic and advisory services. Meet with business owners, C-level staff, mid and frontline managers to research and forecast ongoing and potential deficiencies. Create customized solutions for targeted results including increased productivity and sales, enhanced performance and motivation, managing risks and costs and human resources.o Increased employee productivity by 5%o Reduced costs by 3%o Reduced customer attrition by 11% with introduction of rewards programo Compacted operational repetitions resulting in budgetary savings of 6% annuallyo Minimized system-wide employee attrition by 50% over three year periodo Crafted and steered employee recognition programs increasing morale

New York, Ny, Us

Served as senior member of the college management team. Oversaw the Admissions Department, Corporate Learning Partnership and active military/veteran recruitment. Crafted admission strategy while supervising managers and their teams to increase student enrollment and retention. Increased efficiency and growth while ensuring state and federal compliance. Created and executed financial budgets and marketing plans.o Doubled growth in Corporate Learning Partnershipo Increased online enrollment by 10% within one fiscal yearo Created satellite campus location to better serve active military personnelo Increased total enrollment for online division by 20% within two fiscal yearso Developed strong relationships with interdepartmental supervisors, professional/educational and community/civic organizationso Recognition: Chairman of the Board’s Teamwork Award

New York, Ny, Us

Worked with prospective students and other college administrators. Directed admissions teams to exceed quarterly results and provide exemplary customer service. Promoted the school on regional and national scale. Reinforced adherence to ethical standards. Analyzed enrollment and marketing trends to develop cohesive program to attract qualified applicants. Represent the institution at external events.o Posted continuous growth for 20 consecutive quarterso Exceeded five-year growth plan at new campus location in only two yearso Maintained direct report employee retention at 100% for over a decadeo Created annual fund raising event raising over $120,000 for local and national charitieso Recognition: President’s Award for Excellence and Commitment; Associate of the Year Award for Leadership; Associate of the Year Award for Teamwork

Canada , United States, Ca

Introduced new company and new hydro excavating technology to the North East US area. In charge of business development, sales and marketing. Responsible for operations, project management and strategic planning. Managed union staff, administered training, safety reviews, job site inspections, OSHA compliance and reporting and DOT enforcement. Reported to the president of US operations.o Increased business operations from targeted tri state area to encompass 25% of the USo Tripled revenue expectations for North East US area

Uxbridge, West London, Gb

Managed employees overseeing sales, distribution and marketing. Trained staff in relationship management, quality assurance and conflict resolution. Developed regional marketing plans. Member of Corporate Safety Team and mentor for New Manager Training Team.o Grew territory sales by 170%o Expanded customer base by 16%o Led division in incremental sales for Category I outletso Recognition: President’s Award for Excellence

Mba, Management

Bs, Business Administration

Diploma, College Prep