-Senior technical support representative for data, voice and video servicing residential customers, field technicians, and internal departments.-Expert in company analytical software; Expert diagnostic/complex problem solving skills.-Receive awards for expertise in product knowledge, customer service, and ability to explain difficult material to customers of varying experience levels.-Help train coworkers on job efficiency, problem-solving and analytic software.-Assist customers with complicated network issues through phone consultations, ranging from internet performance issues, wireless setups, email support and computer repair.-Meet and exceed all customer support metrics and corporate policies. Also recorded over 7 years of perfect attendance.

-Adventure fishing guide with expertise in hybrid striped bass, fishing destinations and related tackle. -Author and pro-staff member at Bass Pro, Jackson Kayak, Great Miami Outfitters, and Strictly Sail.

-Demonstrated, sold, and serviced home network systems including cutting edge security systems, advanced wireless setups, and other IT related products.-Trained customers how to use security systems and also any other technology needs ranging from web design, computer repair, and home networking products.-Balanced job duties with customer phone calls and email inquiries. -Gained increased business through prospecting, trade shows, and cold-calling.

-Promoted from Geek Squad to work in the business solutions department that offered various computer and networking solutions to corporate clients.-Duties included needs analysis, proposal development, strategic sales presentations, contract negotiations and implementation of software and hardware into small business locations.-Recognized for finishing first in sales for an unprecedented six months as sales manager of the print division.-Attending trade shows and traveled to various off-site locations.

-Internship with prestigious dermatology oncologist and MOHS surgeon.-Gained knowledge and hands-on clinical experience with various disease states and treatment procedures.-Experience with electronic medical record systems and private practice software.